Customer Bliss

AUGUST 9, 2018

With a focus on understanding who their customers are and what they want, Daniel gathered Voice of Customer data for their feedback on the PTC experience. With this feedback, Daniel was determined to communicate his findings and make the customers real to everyone in the organization. .

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Alvin is based in Florida with his wife and five kids.

Wireless 180

Wireless Telecommunications NPS Chief Customer Officer 180

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. Outdated technology was slowing communications and leaving some customers less than satisfied. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

ClearAction

JUNE 8, 2015

Creating World-Class Customer Experience Teams. In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports!

Customer Experience 94

Customer Experience Sports Chief Customer Officer Customer Centricity 94

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Amity

JANUARY 30, 2014

The fast pace of new Social Media applications paired with the dominance of mobile devices is providing an increasingly accessible medium for customers to exercise their individual voice and personality; including tailoring how they choose to communicate with vendors in the ‘here’ and ‘now’ in a way that best suits their needs and lifestyle.

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48

Horizon CX

DECEMBER 31, 2018

The Corner Café in London is wi-fi-free and sports the following message: “We don’t have wi-fi…Talk to each other—Pretend it’s 1995.” There may be significant hi-tech advances within CX during 2019 but I also see a lot of opportunity and potential for high-touch. Targeted outreaches instead of mass data collection can be more effective.

Chief Customer Officer 40

Chief Customer Officer 2019 Customer Journey Mapping NPS 40