TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” He also sits on the board of Directors for CSPN.
ChurnZero
NOVEMBER 27, 2019
As a part of change management , e xecutive, CSM and client buy – in is essential. T hey can serve to increase the accountability of both your customer s and your team. . . Customer Success Skepticism Exists in Many Organizations (But Can B e Co mbated) . A re you assessing health?
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Wootric
JULY 15, 2020
Step 2: Get S-P-E-C-I-F-I-C with your open-ended ask. Extra questions should be used judiciously,” counters Jessica Pfeifer, Chief Customer Officer at Wootric. For example, your customer support team can learn more by reaching out to detractors who cite “support” as an issue. Support Team.
Amity
JANUARY 30, 2014
As we move into 2014, companies will be more focused than ever on the customer centric organization. While many SaaS companies are shifting towards pooled and self-serve support, some will focus on generating a deep understanding of their customer’s business drivers, their unique definitions of success, and how they are using services.
Chattermill
MAY 12, 2019
We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. The main takeaway is, customers and companies alike benefit from real-time, conversational connections, versus hands-off lead generation methods and email marketing campaigns.
ClearAction
MARCH 22, 2024
This was summarized in Stephen Diori’s Forbes article: “Delivering Superior Customer Experience is a Team Sport” 2 (All the quotations below are from Diori’s article. Non-quotation phrases are from Lynn Hunsaker.) “Commercial operations are increasingly out of sync with the customer journey they support.”
GetFeedback
JANUARY 19, 2020
Post-Purchase: How will the customer get access to the solution/service, learn how to use it, and get support? But for most companies, the product or service sold is a major source of value for the customer, and the usage experience should be represented in the journey map. Now you’ve got a real customer, or do you?
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