Communication Customer Care Interaction Transportation 
Russel Lolacher
APRIL 5, 2021
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Oh, it’s been amazing.
Avaya
MAY 4, 2016
Using the latest services and solutions paves the way to guaranteed customer retention and loyalty. One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
SEPTEMBER 14, 2023
certification across delivery centers and geographies) CX Impacts Business Research shows companies have made progress on the level of customer care provided, but brands still must do better. Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support. enabling 1.3
CSM Magazine
JULY 29, 2020
Not only do these drivers represent the very real need for movement of goods across the country they have in most cases been the only human contact with a company that many consumers have, the attitude, diligence and service they provide has been imperative to thousands of customers and their employers. Keeping the country moving.
Clarabridge
OCTOBER 23, 2015
Moreover, in a highly competitive environment, customer loyalty and customer retention is a key to provide customer care. As it costs 5 times the amount of money to acquire a new customer to retain an old one , customer loyalty is one of the top priorities for telecom brands. Transportation & Logistics.
Russel Lolacher
SEPTEMBER 8, 2020
“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.” – Zig Ziglar. To successfully embrace social media customer service, the focus of your interactions need to be far more in the intent and use of the tool than the tool itself and its features.
ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. It is also about the communication and coordination with teammates which used to happen at the contact center of the office premises. But that is not enough to make them loyal.
Expert insights. Personalized for you.
98 
Let's personalize your content