Communication Customer Care Interaction Virtual Agent 
BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.
Interactions
JUNE 25, 2020
Naturally, I picked up the phone and dialed their 800 number to schedule my delivery, only to be put on hold for over 25 minutes before speaking to an agent. I tried using the chat on the website and in the app, but every channel of communication gave me the standard ‘delay due to COVID-19 message’. Virtual Agents can help.
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CSM Magazine
DECEMBER 14, 2021
Artificial intelligence (AI), machine learning (ML), and natural language programming (NLP) are altering how businesses communicate with their consumers. AI-powered personalization helps organizations to boost consumer engagement, loyalty, revenue and gain a more complete understanding of their customers – all in real-time.
BlueOcean
OCTOBER 22, 2020
When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. Tight communication between all stakeholders (trainers and trainees) and support functions (hello, IT, we’re looking at you here) is essential. Communication is key.
TechSee
MAY 28, 2019
For that reason, successful call deflection strategies allow enquiries to be deflected to self-service channels such as FAQs, live chat, community forums, knowledge center databases and virtual agents. He navigates to the Contact Us page of the supplier’s website and easily finds the Customer Support phone number.
Interactions
MAY 14, 2020
From conducting more business over video meetings, to doing more shopping via apps and over the phone, people’s behavior and perspective of virtual interactions has changed for good over the past few months. This makes customers uncomfortable during the conversation and decreases customer experience. Don’t cross the line.
Interactions
MAY 28, 2020
And, they are more willing to use self-service technologies to communicate with brands. Use this opportunity to assess your customer service organization – how can you optimize your workforce? Are you ready for AI or Virtual Agents? They are more open to video and teleconferencing than meeting in person.
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