Communication Customer Experience Professionals Customer Journey Mapping Innovation 
Customer Bliss
JUNE 20, 2017
Jackie outlines her road map and actions for re-imagining and reinventing the x-ray or imaging experience that has driven profits, customer admiration and employee joy in their work. Jackie is a senior global marketer and customer experience professional with 15+ years experience in the luxury travel and hospitality industry.
Experience Investigators by 360Connext
MARCH 24, 2015
There were sessions on co-creating with customers, social media, and customer journey mapping. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Michael Perman , Dean of Innovation from Gap, Inc. So many answers!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Horizon CX
DECEMBER 1, 2023
let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.
GetFeedback
JULY 19, 2019
These are the leaders who understand that customer feedback is the top driver of successful customer experience strategies. Communicate how you will measure success. Will VoC feedback help you live up to your customer experience mission and brand promise? Yes, but it will be a lot better with one.
GetFeedback
DECEMBER 2, 2019
You must do the math to show why keeping customers satisfied, and measuring that consistently, is critical to successful outcomes for the overall business. It’s up to customer-centric leaders to engage the right ways to measure, communicate and take action on it. Here is how to optimize your CSAT score to gain the most value. .
Customer Guru
AUGUST 21, 2018
Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”. He believes that customer success is the way to make customers stick to the brand longer, buy more and advocate for them.
Experience Investigators by 360Connext
OCTOBER 5, 2021
What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. Build a customer room. Get creative! .
Expert insights. Personalized for you.
200 
Let's personalize your content