Thematic

DECEMBER 28, 2022

For product managers, this might be your NPS (Net Promoter Score) or CSAT (Customer Satisfaction Score). You can find out more about how to calculate your NPS here. Inform product roadmaps with customer-led data Text analytics software is awesome when it comes to analyzing subjective feedback like product reviews.

Feedback 71

Feedback Management Net Promoter Score Roadmap 71

Thematic

APRIL 3, 2024

Communication: Be transparent with customers, both individually and broadly. This lets you personalize their experience by presenting additional recommended products at optimal times.  Develop a roadmap with clear milestones and accountability for long-term initiatives to demonstrate progress and track outcomes. ” 3.

Social Media 62

Social Media Feedback NPS Insights 62

Customer Bliss

AUGUST 3, 2018

Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition. I wish that I’d had my CFO lead the analysis instead of trying to present it to them.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. They launched it on a smaller scale in some hotels, and saw an increase of NPS/customer satisfaction scores. “Quick wins” were important. Go for them. Constantly.

Travel 204

Travel Hotels 2010 Customer Journey 204

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Roadmap 52

Roadmap Social Media Net Promoter Score Communication 52

Lumoa

JANUARY 19, 2023

This is true both in terms of Customer Experience – e.g., are there strategic goals around CSat or NPS ? -, and in terms of broader business objective – e.g., increasing market share, reducing churn, cutting costs, etc. How is NPS increase related to revenue increase or reduced churn? What does the company want to achieve?

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

Retently

MARCH 5, 2024

Tailored email templates for feedback can streamline these communications without sacrificing the personal touch that makes recipients feel valued. Using our tips as a roadmap, you can fine-tune your interactions to ensure they’re effective and resonate well with your clients.

Feedback 149

Feedback Social Media Customer Satisfaction Loyalty 149

Gainsight

MAY 13, 2020

Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn. Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

ChurnZero

FEBRUARY 26, 2021

Once feedback is organized into themes, appoint a CSM to represent the voice of the customer and present the requests to the Product team on a monthly or quarterly basis. “If That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Management Roadmap Feedback 59

SurveySensum

JULY 11, 2023

Finally, your burger arrives, perfectly cooked and beautifully presented. Tailor communication and messaging based on individual customer preferences. Must have Effective Communication! This is how effective communication builds trust and strong customer relationships. Use automation and AI to personalize interactions.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

Totango

DECEMBER 3, 2020

Good CS teams capitalize on the opportunities made by healthy accounts, while addressing the issues present in struggling ones. NPS (Cited by 45% of Respondents): Net Promoter Scores help illustrate a customer’s experience by asking them to rank how likely they are to recommend your product on a scale of 1 – 10.

2020 64

2020 Customer Success Net Promoter Score Document 64

Gainsight

MAY 14, 2020

Over 22,000 registrations across two days, over 25 companies presenting, and over 50 states/countries logged on live. We couldn’t have done it without you—our Pulse community. NPS scores are one of the key indicators for customer health. What a record-breaking Pulse Everywhere!

NPS 52

NPS Customer Success B2C Social Media 52

delighted

APRIL 7, 2020

The short answer is that it is okay to continue asking for feedback – keep communication lines open. When collecting feedback, revise your customer and employee communications to make it clear that you’re asking out of a place of care. Examples would be email promotions, sales presentations, and social media marketing.

Customer Retention 52

Customer Retention Customer Experience NPS Feedback 52

delighted

APRIL 7, 2020

The short answer is that it is okay to continue asking for feedback – keep communication lines open. When collecting feedback, revise your customer and employee communications to make it clear that you’re asking out of a place of care. Examples would be email promotions, sales presentations, and social media marketing.

Customer Retention 42

Customer Retention Customer Experience NPS Feedback 42

Retently

JULY 28, 2019

NPS surveys are short and simple allowing customers to speak their mind without significant time commitment, and time is something a leaving client would not want to waste. There are cases when an immediate solution to the encountered issue is not possible, but you took note and have included it in your product roadmap.

Feedback 88

Feedback NPS Roadmap Customers 88

inmoment

JUNE 1, 2020

Marketing strategies in most organisations have quickly pivoted to adapt with advertisements and corporate communications declaring “we are here to help!” Companies that are surviving and thriving are those that are exhibiting emotional intelligence and communicating with care, honesty, and empathy. Empathy is Now a CX Commodity .

Customer Experience 69

Customer Experience Feedback Insights NPS 69

SmartKarrot

AUGUST 12, 2021

Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Proactively communicates product enhancements and provides visibility into product roadmap to client base. Measures and develops a plan to increase net promoter score (NPS).

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

Gainsight

MARCH 30, 2020

More users in your product means more opportunities to nurture lifelong customers, but it also presents more work to ensure each user is on the path to success. You can also use in-app engagements to communicate the following events: COVID-19 announcements/updates (we’ve noticed some of our customers doing this already!).

Events 59

Events NPS Feedback Roadmap 59

Wootric

DECEMBER 9, 2020

It would gather NPS, CSAT, and Customer Effort Score (CES) feedback from all relevant customer touchpoints, analyze that feedback and turn it into an actionable experience strategy. . Communicate, communicate, communicate. Communication is KEY! Meet with each team and take the time to present the program.

Banking 52

Banking Culture Feedback Customer Centricity 52

Thematic

MAY 19, 2022

Done right, a VOC program will improve decision-making, clarify priorities and validate product roadmaps - so that the product team can focus on creating products and improvements customers truly want and need. Can you see why your NPS score has changed? One game-changing system that product ops managers can (and should!)

Net Promoter Score 71

Net Promoter Score Feedback E-support Insights 71

Retently

MARCH 18, 2024

Surveys come in various types, such as CSAT, NPS, and CES, each providing unique insights into customer satisfaction and loyalty. Essentially, customer service surveys provide businesses with a roadmap to align their services with customer needs and expectations, thereby driving business growth.

Customer Service 130

Customer Service Net Promoter Score Customer Service Representative NPS 130

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” Several companies have seen their response rates double when using in-app NPS surveys instead of traditional email surveys. Suggestions that can greatly improve the user experience.

User Experience 52

User Experience Feedback Touchpoint Insights 52

SmartKarrot

APRIL 28, 2022

Visit customers for one on one strategy, roadmap, and alignment meetings (as needed). Deliver on key success metrics such as NPS and CSAT. Frequent multi-level communications through executive business reviews, QBRs, etc. Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts.

Customer Success 19

Customer Success E-support E Commerce Roadmap 19

SmartKarrot

NOVEMBER 22, 2021

Communicating with clients and addressing any concerns. Monitoring client communication and promptly responding to calls and emails. Communicating with customers and lenders directly. Run Quarterly Roadmap Discussions with C-level executives. Maintaining records for client accounts.

Customer Success 19

Customer Success Consulting Roadmap Customers 19

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Create a process for measuring customer experience and satisfaction such as tracking NPS and involvement with the Customer Advisory Board.

Customer Success 10

Customer Success Roadmap Leadership NPS 10

Wootric

AUGUST 10, 2018

Then, present your product idea and ask if they think it could help them reach their goals and reduce (or eliminate!) Check out how Magoosh and Homebase use NPS surveys to test future features and optimize their products. And it’s possible. It’s just the opposite way Product dev usually works. the hurdles.

Roadmap 53

Roadmap Net Promoter Score E Commerce Feedback 53

SurveySparrow

SEPTEMBER 6, 2019

The Customer Lifetime Value of a customer is not found out to increase the number point-blank but to help you build customer acquisition strategies as well as craft a roadmap for customer retention. Ask questions to your customers with the help of online survey tools that will allow you to present them in highly beautiful forms.

Social Media 51

Social Media Metrics Customers Presentation 51

SurveySparrow

FEBRUARY 29, 2020

But if you provide them with great product experience, then it increases CLV, builds credibility, improves the scores of all customer experience metrics like CES , CSAT, NPS , etc. It will also help you understand the essence of the product so that you can have a clear roadmap as to what is necessary. Design Sprint.

Feedback 72

Feedback Document Customer Journey Mapping Presentation 72

SmartKarrot

JULY 28, 2021

Responsible for the development of content, communication, and training to improve customer success productivity. Oversee the delivery, strategy, and maintenance of the NPS program. Upsell Obby paid plans by confidently communicating the features and benefits. Identify revenue opportunities within existing accounts.

Customer Success 10

Customer Success Roadmap Customers NPS 10

SmartKarrot

NOVEMBER 26, 2020

Manage cross-functional relationships with leaders in Product, Engineering, Operations, and Marketing to advocate for users and influence the long-term product roadmap. Customer Success Manager Location: Remote, OR, US Organization: Intermedia Cloud Communications As a Sr.

Customer Success 10

Customer Success Roadmap Leadership Customers 10

Retently

AUGUST 23, 2023

Some people argue that NPS® doesn’t work effectively for B2B companies. One reason for this common misconception is that almost all of the content available both online and offline about NPS® is aimed at a B2C audience: Most NPS guides are written with B2C brands in mind, using terms like “customers” instead of “clients” or “accounts”.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

SmartKarrot

FEBRUARY 23, 2021

Provide amazing, consistent and timely client communication. Share examples of how the community solves for these and things to consider when ensuring the right people are involved. Communicate best practices for measuring and communicating success. Build customer loyalty and advocacy. Apply here: [link].

Customer Success 10

Customer Success Demo Roadmap Sales 10

Elevio

JANUARY 14, 2018

We didn’t actually set out to create an onboarding tool, however there’ve been quite a number of customers that have used our platform and our available JavaScript API to basically wire this up themselves so when users visit a certain page for the first time they are presented with a specific article that will help them out.

E-support 40

E-support E Commerce Roadmap Presentation 40

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Right from how you communicate to them to knowing the kind of offer that they would like, you will get to know all of them by understanding the buyer personas. . #2 2 Why are you launching this product?

Marketing 52

Marketing White Paper Advertising Airlines 52

ChurnZero

DECEMBER 20, 2019

Personalized communications, delivered to the right customer at exactly the right time, ensures relevance and maximizes business impact. NPS follows a similar format by placing Promoters on the positive end of the spectrum, Detractors on the opposing, negative end, and Passives in the murky middle. .

2020 80

2020 Customer Success Chief Customer Officer ROI 80

SmartKarrot

MAY 4, 2023

Establish a solid rapport with the CIO and C-Suite and work together with the leadership to shape the roadmaps for innovation and transformation. Development of communication strategies. Preparation of presentations, minutes and statistics. Advice and support for customers. You work closely with the sales and service team.

Customer Success 19

Customer Success Roadmap Leadership NPS 19

Gainsight

JULY 5, 2022

A Customer 360 gives companies a complete view of each and every customer’s past, present, and future behavior (so, 360 as in 360°). Then you can work with your team to find ways to enhance the journey, revise touchpoints, update your product roadmap, or integrate new features that align with a customer’s experience. Customer 360.

Net Promoter Score 64

Net Promoter Score Customer Experience Customer Journey Mapping NPS 64