CX University
APRIL 2, 2024
Delivering the employee value proposition hinges on how effectively an organization communicates and acts. This scenario reflects broader trends of consumer empowerment, demanding transparency, quality, and fairness, which Dollar General seems to struggle with, amid internal conflict and unclear communications.
CloudCherry
JANUARY 22, 2020
Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage. The Process of Switching VOC Vendors.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Education Services Group
APRIL 25, 2021
A 2020 Forrester report determined that a well-designed Customer Success program can yield a 91% return on investment over a three-year period. Digital Communication. Community platforms can help educate your customers and provide unlimited, autonomous support from onboarding to expansion. Yes, you read that right.
CSM Magazine
NOVEMBER 14, 2019
How do organisations ensure the new solution can integrate with the production environment, provide the required functionality, and deliver a return on investment? Then, find out the answers and discover real-world examples of good and bad AI practice by downloading our latest white paper. About EBI.AI.
Totango
SEPTEMBER 22, 2022
Managing internal and external communications. This can be anything from downloading a white paper to signing up for a trial. Reporting tools help track return on investment. Businesses use SaaS tools for purposes such as: Process automation. Customer success. Data analysis. Financial planning. Document management.
Magellan Solutions
AUGUST 11, 2021
Telemarketing campaigns can help you reach a group of targeted prospects or customers to communicate a message, gather feedback, and determine a next step for the relationship. For example, receiving your value-packed email newsletter, a sale price, a free trial to a software product, a white paper, a spot in an important seminar. .
Bold360
NOVEMBER 30, 2016
Of course, the manpower required to effectively manage and maintain these various communication systems is substantial, and it often doesn’t make sense for companies to invest the overhead required for such an all-encompassing initiative. What’s more, failing to get it right has detrimental effects on the customer experience.
Expert insights. Personalized for you.
52 
Let's personalize your content