InMoment XI
SEPTEMBER 12, 2023
With an abundance of specialized tools at your disposal, competitive analysis has entered a new era—one deeply anchored in data-driven methodologies. When used in competitive analysis, these databases can help you understand how your competitors are succeeding in areas like customer retention and loyalty programs.
Experience Investigators by 360Connext
APRIL 23, 2024
The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. Understanding Customer Experience Management (CEM) Let’s start at the beginning.
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InMoment XI
FEBRUARY 6, 2024
Companies that can collect and analyze unstructured data using tools like natural language processing and AI customer experience technology also often have a more complete understanding of their customers, and can therefore more easily measure customer satisfaction and loyalty. Choose the right metrics.
CX University
MAY 6, 2024
Step 4: Automate and Integrate Leverage technology to automate the survey process and integrate the feedback into your existing customer relationship management (CRM) or business intelligence systems, enabling faster analysis and response.
Beyond Philosophy
JULY 13, 2023
From a strategic standpoint, organizations are losing opportunities to improve their ability to enhance their Customer Experiences with this impressive and impactful technology and, well,…building them wrong. Changing the strategy could create a significant competitive advantage. Now let me take a step back.
Talkdesk
FEBRUARY 16, 2021
Even organizations that adopted substandard technology have experienced improved employee productivity, higher customer satisfaction (CSAT) scores and lower operating costs. You rely on outdated analytics and business success metrics.
Kayako
JULY 22, 2022
The good news is that one direct way to improve customer perception is to provide high-quality customer service. The reason is that customer service impacts the satisfaction metrics that influence customer perception, too. Customer perception is directly tied to the bottom line. Collect Customer Feedback.
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