CSM Magazine

MARCH 3, 2021

Even traditional companies in industries like healthcare and energy/utilities are rapidly acknowledging their roles in ‘co-creating value’ with their customers. Business leaders seeking a competitive advantage will need to align their organizations so that customer service plays a central role in all their business activities.

B2B 105

B2B Roadmap 2003 Competitive Advantage 105

West Monroe

DECEMBER 21, 2021

Nearly a decade after the Affordable Care Act exchanges went live, the composition of consumers shopping for healthcare has fundamentally changed. Yet despite differences in age, race, geography and socio-economic status, what these consumers share is a desire for a more personalized, digitally-driven healthcare experience.

Healthcare 52

Healthcare Consumers Technology 2010 52

Call Experts

OCTOBER 5, 2023

Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

SurveyGizmo

JULY 23, 2018

Failure to do so or pushing experience improvements to the wayside puts an organization’s competitive advantage and market relevance at risk — no matter the industry. Related: How to build an employee experience roadmap (with template). Effects of workplace bullying on customers.

Healthcare 63

Healthcare Culture Employee Experience Competitive Advantage 63

Magellan Solutions

JULY 14, 2021

Workplace healthcare is the top priority. Making work more flexible to comply with healthcare protocols. One is building competitive advantages beyond English-language proficiency. In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022.

Call Center 52

Call Center 2022 Roadmap 2016 52

Alida

SEPTEMBER 22, 2016

SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz. Andrea Bonk, CRM and market research coordinator at OSF Healthcare, shared how listening to patients allows her to create stronger marketing messages.

2016 267

2016 Innovation Marketing Insights 267