Customer Guru

FEBRUARY 26, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Premanshu Singh. Mr. Singh is the Chief Executive Officer of Coverfox Insurance Broking Pvt Ltd, which owns the online insurance broking portal www.coverfox.com. That is where I had B2B user experience.

Insurance 106

Insurance E-support Call Center Customer Centricity 106

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Their support team realized many of the doubts customers were facing were really similar. . Gol Airlines.

Insurance 105

Insurance Airlines Travel Healthcare 105

CSM Magazine

AUGUST 26, 2019

EMAS eKYC is comprised of four key Innov8tif components: OkayID, ID Capture through OCR and Smart Card reading; OkayFace, real-time facial recognition and anti-spoofing; OkayDoc, AI-assisted identity document checking; and OkayDB, identity proofing through connected databases. Find out more at www.innov8tif.com. About ID R&D.

Telecommunications 40

Telecommunications E-support Banking 2011 40

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Live Chat VS Phone Support Statistics.

2020 90

2020 E-support 2018 Hospitality 90

Alida

SEPTEMBER 22, 2016

Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

2016 267

2016 Innovation Marketing Insights 267

Toonimo

JANUARY 5, 2017

The end goal is to support our customers and offer them the ultimate user experience. This serves as the benchmark for the ultimate customer service experience. Instead of calling a support center you may be directed to a computer and lament your misfortune. This makes the process of discovery so much easier.

Innovation 40

Innovation Technology E Commerce Customer Experience 40

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. If they are late, they cannot participate in the experience.

2016 111

2016 2017 Customer Experience Social Media 111