Customer Guru
APRIL 5, 2018
We are certain that this is a first step to help organizations WOW their customers and create raving fans for themselves. Mr. David has been working with and training Indian, African and multinational businesses in their mission to become customer-centric organizations since 2014. We would be more than happy to help.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
Customer experience is the sum of each interaction a customer has with your brand, and how they feel about it. The way to leverage this is to understand that intentional, proactive and positive customer experience design leads to real results for your organization AND your customers.
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Storyminers
MAY 31, 2017
This CX Resource also brings crystal clear insights useful to any serious customer experience design practitioner. Lessons about culture, economics, design, and digital futures are freely shared in the form of guidelines, design principles, and practical activities to pursue.
CX Journey
DECEMBER 21, 2016
Customer Culture Customer Culture is all about setting the stage for successfully designing and delivering a great customer experience. If you don't have a leadership team who supports and drives a customer-centric culture, forget it; it won't happen.
CX Journey
FEBRUARY 14, 2018
If they're not all on board, if they don't all agree that the purpose of the business is create and to nurture customers, then there's a lot of short-term thinking that focuses on the numbers rather than a long-term vision to transform the culture and the business. It's about the employee experience more first!
CX Journey
APRIL 21, 2015
Power and Associates 20 years ago; sadly, in the heat of customer experience design efforts, employees are still forgotten. Company executives say: " We''ll collect feedback from employees later. We''ll incorporate employee input after we hear how our customers feel. Let''s start with customers."
CX Journey
JUNE 6, 2018
Image courtesy of Pixabay Now there's a crazy statement to make during a customer experience design session. Sadly, there is no shortage of stories about customers being treated badly, even inhumanely. Do we forget that we’re customers, too? Does that culture suck the empathetic life out of us?
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