One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

MAY 23, 2019

Then, evaluate the human capital value of creating a storytelling culture on based on professionally diverse and inclusive employee and customer experiences, success and retention. Ponder that potentially everyone in your workforce is stuck in their own toxic professional stories. Contact me here.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

MARCH 6, 2019

When customers need to “check in” with stakeholders throughout the organization, instead of hearing back from employees, customer trust erodes. Also, customer confidence in your organization’s collaboration and communication culture decreases. Planning your next corporate or association meeting?

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? What customer-focused opportunities are overlooked? My book Do YOU Mean Business?

Culture 63

Culture Workshop Leadership Download 63

One Millimeter Mindset

MARCH 27, 2019

In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos. No one’s voice is marginalized, when creating a storytelling culture becomes part of your human capital strategy. Talk about a vehicle for employee experience that drives customer experience.

Workshop 14

Workshop Sales Customer Retention Download 14

One Millimeter Mindset

MARCH 13, 2019

Talk about negative employee experience. Talk about negative stakeholder experience. This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Which leaves many a project team incredulous that key internal stakeholders just do not “get it.”

Workshop 12

Workshop Customer Retention Culture Download 12

One Millimeter Mindset

JANUARY 31, 2019

What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive? Then, create pathways to employees who “do know.”.

Employee Experience 69

Employee Experience Workshop Customer Retention Communication 69

One Millimeter Mindset

JANUARY 23, 2019

After all, employees who set their sights on a different horizon than your organization’s or association’s are not able-bodied sailors. As a result, they negatively impact not only customer experience, but an all-hands-on-deck customer retention strategy, as well. How do you identify employees at-risk for flight?

Customer Experience 61

Customer Experience Workshop Customer Retention Customers 61

One Millimeter Mindset

MAY 1, 2019

Insourcing company storytelling begins by leveraging a storytelling culture. Consider the value of creating a storytelling culture for your organization. When discovering, creating and telling stories, together, becomes part of how everyone works, employee stakeholders feel part of the bigger picture. Take the next steps.

Return on Investment 71

Return on Investment Culture Workshop Customer Retention 71

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

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2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

MARCH 14, 2019

In addition, they run the risk of negative employee experience and potentially, burnout. Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Connect your culture to theirs. It does not have to be that way, anymore. is available on Amazon.com.

Workshop 64

Workshop Communication Customer Retention Innovation 64

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

One Millimeter Mindset

FEBRUARY 4, 2019

Creating a team-based storytelling culture is the best way I know to foster cross-discipline communication. To learn more about my storytelling workshops, click on this link. Get started on leveraging experience based storytelling. Even when their company is a normal, everyday company. Are you one?

Workshop 12

Workshop Customer Retention 2019 Culture 12

One Millimeter Mindset

FEBRUARY 14, 2019

Realistically, profitable collaboration is the result of employees committed to listening with an open mind to the voices of others. In addition, positive internal customer experiences are the outcomes of both courage and critical thinking skills in the face of push-back in risk-averse cultures. Your thoughts?

Workshop 13

Workshop Customer Retention 2019 Leadership 13