Customer Bliss

AUGUST 9, 2018

The video feedback was one of the first steps in reshaping how the customer experience was viewed, but to truly have a catalyst for the CX program and drive culture change, Daniel and Elizabeth decided to create a customer room. Customer Room goals: Educational space for employees. Drive culture change.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Workshop 175

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

One Millimeter Mindset

MARCH 18, 2019

Also, these professionals perceive their workplace culture and mindset as operationally-oriented and numerically goal-driven. Have I just described your workplace and organizational culture? Let alone experiences leading to customer success and customer retention? On a weekly basis, at the very least.

Workshop 72

Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

NOVEMBER 12, 2018

Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? Discover how my programs kick start a storytelling culture for your organization or association. Right here, Today.

Workshop 75

Workshop Customer Retention Events Culture 75

ShepHyken

AUGUST 6, 2023

Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. Using AI the right way will enhance the relationship versus frustrate the customer.

Article 62

Article 2023 Customer Service Magazine 62

One Millimeter Mindset

MAY 21, 2020

Why continue to reinforce a culture of post-sale client abandonment? Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. No more business as usual. Build trust.

Sales 132

Sales Workshop Culture Presentation 132

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. Contact me.

Workshop 51

Workshop Customer Retention Roadmap Innovation 51

One Millimeter Mindset

AUGUST 1, 2018

Compelling stories become the reasons new hires seek to be engaged within that organizational culture. Developing an innovation collaborative culture fosters a workforce of nascent storytellers. Customer success storytelling is about the customer-as-hero’s tale. That is the power of Industry 4.0, Contact me.

Customer Success 50

Customer Success Customer Experience Workshop Customer Retention 50

One Millimeter Mindset

NOVEMBER 1, 2018

I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory. In order for each employee to discover just what “their” specific customer touchpoint involves, they often must stray beyond the confines of their department. In my book, Do YOU Mean Business ? , Which is crazy.

Customer Retention 73

Customer Retention Workshop Touchpoint Leadership 73

Michel Falcon Experience

JANUARY 16, 2020

If you want to earn more customers quickly you could launch a Facebook ad campaign tomorrow, send people to a landing page and begin converting some of them into customers (not as easy as that but fairly close). To create your customer experience strategy you could do a number of things (three of which are listed later in this post).

2020 88

2020 Customer Journey Mapping Customer Experience Hospitality 88

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Her virtual and in-person keynotes, workshops, and masterminds catalyze individuals, teams and organizations to make hard calls when designing and transforming products, services, careers and cultures.

Leadership 81

Leadership Workshop Innovation Consulting 81

One Millimeter Mindset

DECEMBER 5, 2018

Because they are key to positive customer experiences. And they fuel customer success and customer retention. Obviously, unengaged employees, those who do not feel purposeful or acknowledged within workplace culture, underperform. Book an appointment with me to better serve your customers. Here’s why.

Engagement 63

Engagement Culture Workshop Employee Experience 63

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Educate and Empower: Empowered customers are loyal customers.

Customer Retention 10

Customer Retention Loyalty Programs Customer Centricity Innovation 10

SurveySensum

DECEMBER 4, 2023

That involves: Valuing Customer Input: Everyone in the organization needs to understand the importance of customer feedback at all levels. That involves: Valuing Customer Input: Everyone in the organization needs to understand the importance of customer feedback at all levels. Let’s go!

Feedback 52

Feedback Social Media Net Promoter Score Culture 52

One Millimeter Mindset

JULY 3, 2018

And as you plan for your next association meeting or organization event, consider bringing me in to conduct one of my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention. Professional Intimidation and Us versus Them Mindset [link].

Innovation 44

Innovation Blog Engagement Workshop 44

ShepHyken

NOVEMBER 27, 2023

Furthermore, as much as you think you are, the judge and the jury on this one is the customer. tipping culture is insane, it’s gotten out of control and what’s worse is that it’s getting exported to the rest of the world. This AI Customer Service Blueprint breaks down how to integrate AI for customer support into three main levels.

Article 69

Article 2023 Customer Service Net Promoter Score 69

One Millimeter Mindset

JUNE 21, 2018

I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. They provide the roadmap for creating a collaboration culture. Why let professional bias and intimidation create a culture of exclusivity, instead of a more inclusive workplace culture? Contact me.

Workshop 44

Workshop Culture Roadmap Events 44

One Millimeter Mindset

DECEMBER 10, 2018

Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. I will be honored to customize my keynotes and workshops to your next event. Enjoy this blog post?

2018 65

2018 Blog Workshop Innovation 65

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. She helps people, teams and organizations make hard calls when designing products, services, careers and cultures. When you are managing teams for innovation, everyone focuses on creating better and better solutions.

Innovation 91

Innovation Management Workshop Leadership 91

One Millimeter Mindset

DECEMBER 8, 2020

However, these are not easy conversations to have, especially on teams and in cultures where specific roles are ingrained. Chances are, everyone seated around your business table has significant insights to contribute.

2021 115

2021 Innovation Workshop Leadership 115

One Millimeter Mindset

SEPTEMBER 20, 2018

Over time, as business professionals of worth, we realize that their organizational cultures are full of people whose professional capacity is limited. Hire me to speak or conduct a workshop at your next corporate or association event. Over time, their leadership style compromises the growth of their own organizations. Click here.

Leadership 70

Leadership B2C Workshop Customer Retention 70

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. Do Our Professional Labels create Positive Customer Experiences? Learn how to better serve your customers. .

2018 59

2018 Presentation Blog Customer Experience 59

Comm100

DECEMBER 19, 2017

Some of the business objectives you can use include customer retention, customer satisfaction, product purchases, purchase volume, purchase frequency, products returned, the number of dissatisfied customers and revenue. Identifying gaps in the customer experience. Conducting internal workshops.

Customer Experience 119

Customer Experience Download Workshop Metrics 119

One Millimeter Mindset

OCTOBER 10, 2018

Also, workplace culture is overpopulated by slackers, order-takers and toxic co-workers, rather than innovators and creatives. When we are unengaged and bored, we do not pay attention to details and information critical to serving customers. Hire me to speak or conduct a workshop at your next corporate or association event.

B2C 69

B2C Workshop Customer Retention Customer Success 69

One Millimeter Mindset

MAY 23, 2019

Then, evaluate the human capital value of creating a storytelling culture on based on professionally diverse and inclusive employee and customer experiences, success and retention. Ponder that potentially everyone in your workforce is stuck in their own toxic professional stories. Contact me here. Subscribe to my blog.

Workshop 70

Workshop Presentation Leadership 2019 70

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

MARCH 6, 2019

When customers need to “check in” with stakeholders throughout the organization, instead of hearing back from employees, customer trust erodes. Also, customer confidence in your organization’s collaboration and communication culture decreases. Planning your next corporate or association meeting?

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

One Millimeter Mindset

DECEMBER 26, 2018

Can your micro and small business afford for that type of customer told story to be disseminated by personal and social word of mouth? Start telling your own micro and small business’s customer stories by creating a storytelling culture. The type of stories that acquire and retain customers. Subscribe to my blog.

Social Media 65

Social Media Workshop Culture Feedback 65

Kristina Evey

JANUARY 13, 2015

If you want to be successful in business and in your quest to make more profits and increase your customer retention, you must take action to make that happen. Helping you focus on your customers, cultural mindset Customer Experience Management Customer loyalty Customer service Uncategorized'

Customer Experience 87

Customer Experience Customer Service 2015 Workshop 87

Education Services Group

JULY 5, 2022

It seems like a simple idea to hand the customer the microphone (or just call them on the phone) and ask them what they really want. So, why is true Customer Success so difficult to achieve in practice? I was encouraged to learn that in many thriving CS organizations, there is a culture that embraces failure as a learning opportunity.

2022 52

2022 Customer Success Culture Customer Centricity 52

ShepHyken

MAY 22, 2023

To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. These perceptions are symptoms of culture problems — and in a competitive market, leaders can’t afford to deliver mediocrity to clients.

2023 13

2023 Article Customer Service Loyalty Programs 13

One Millimeter Mindset

OCTOBER 4, 2018

Often, we know exactly whose responsibility it is to resolve a negative customer delivery issue: all of ours. However, a cultural internal faction focus, fear of intimidation, professional complacency, or all three factors keep us comfortably uncollaborative. How often does the customer finally alert us to a compromised relationship?

Workshop 71

Workshop Customers Events Culture 71

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. Next, do their actions allow them to best serve your customers? Often, employees are unable to have each other’s – and your customers’ – backs. What customer-focused opportunities are overlooked? My book Do YOU Mean Business?

Culture 63

Culture Workshop Leadership Download 63

InMoment XI

OCTOBER 23, 2024

Hosting financial wellness workshops, supporting local businesses, or volunteering at community projects reinforces the credit union’s role as a trusted community partner. For instance, First National Bank partnered with InMoment to better analyze data across all touchpoints using a custom text analytics model.

Banking 260

Banking Customer Experience Financial Touchpoint 260

C3Centricity

AUGUST 6, 2024

From reshaping ingrained company cultures to harnessing the power of big data, I’ll explore how industry leaders like Toyota, Salesforce, Target and Netflix have successfully navigated these challenges. times higher customer retention and 1.9 times higher customer retention and 1.9

Customer Centricity 62

Customer Centricity Culture Leadership Workshop 62

One Millimeter Mindset

NOVEMBER 5, 2020

How does retaining these clients impact the profitability, consistency and cultural quality of how you serve other clients? Customer retention is best catalyzed by individuals, teams and organizations who not only understand the difference between the three personas I describe. Are you really serving your best business clients?

Customer Retention 117

Customer Retention Workshop Innovation Culture 117