Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ProProfs Chat

JANUARY 30, 2020

Mobile Customer Engagement. When interacting with a business for customer service and support, 78% of consumers use mobile devices. While creating customer engagement strategies for your business, make sure that you do include the mobile usage angle too. Impact of Customer Engagement On Sales.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Martin Hill-Wilson

JANUARY 29, 2016

Smartphone addicted customers increasingly use their ‘third hand’ for all engagement touch points including customer service. Visual IVR becomes the GUI of choice: delivering omni-channel fluency together with an infinitely more intuitive way of engaging with service options, relative to its audio equivalent.

Roadmap 49

Roadmap 2016 2019 Customer Journey Mapping 49

ShepHyken

MARCH 6, 2020

Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. They all work together toward the same goal, keeping the customers satisfied. That waitress wowed me with her service and her attitude, but the manager’s lack of response almost nullified her customer service savvy.

Customer Service 123

Customer Service Hotels Presentation Travel 123

ShepHyken

MARCH 6, 2020

Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. They all work together toward the same goal, keeping the customers satisfied. That waitress wowed me with her service and her attitude, but the manager’s lack of response almost nullified her customer service savvy.

Customer Service 62

Customer Service Hotels Presentation Travel 62

Service Untitled

NOVEMBER 28, 2012

The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs. It’s not robotic, it’s not scripted.

Customer Service 92

Customer Service Hotels Hospitality Leadership 92

ClientSuccess

NOVEMBER 14, 2019

As a premier and exclusive customer success conference, attendees can expect to learn more about CSM in an exceptional learning environment with like-minded individuals (and incredible evening activities like hiking and skiing). Customer SuccessCon. W Hotel, Seattle, WA. Smart Customer Service. January 13, 2020.

2020 40

2020 Customer Success Hotels Events 40

ClientSuccess

NOVEMBER 14, 2019

As a premier and exclusive customer success conference, attendees can expect to learn more about CSM in an exceptional learning environment with like-minded individuals (and incredible evening activities like hiking and skiing). Customer SuccessCon. Hotel Shattuck Plaza Berkeley, CA. Smart Customer Service.

2020 40

2020 Customer Success Hotels Events 40

Grade.us

DECEMBER 26, 2019

This meant passing through a no-name town in Wyoming and staying at a local hotel. Thing is, I was only in the mindset of thinking about the hotel. Which probably wouldn’t have been a boon in the case of the Mexican restaurant…but “don’t suck” is kind of a prerequisite of a good review strategy anyway.

Travel 26

Travel Hotels Tourism Consulting 26