Culture Customer Voice Technology Touchpoint 
GetFeedback
MAY 9, 2019
Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. That’s why most companies struggle to meet the expectations of their customers.
PeopleMetrics
FEBRUARY 25, 2022
These are the most frequently asked questions about customer experience. What is customer experience? Customer experience (CX) is the concept that all of the touchpoints between a business and its customers contribute to the customer's overall impression and emotional connection to the business.
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ClearAction
AUGUST 29, 2015
If your recipe for customer experience ROI does not call for 3 types of action, it will probably flop. The 3 necessary action ingredients are (1) Micro Action, (2) Macro Action, AND (3) Cultural Action. Here's the recipe: 1) Micro Customer Experience Action. Retained customers may or may not offset the investment. (C)
Help Scout
AUGUST 31, 2021
Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. View the full job description 5.
Confirmit
NOVEMBER 18, 2019
The table below shows a number of emerging trends, some of them initiated by technology and some others by changes at workplace (new ways of working, agile organization, social enterprise etc.). Employee Engagement programs quite often lived their own lives without clear touchpoints with the reality were organizations operated.
CX Journey
APRIL 3, 2019
It’s important to note that a customer experience transformation can only happen when there is a commitment to change the culture to one that is customer-centric, even customer-obsessed. Being customer-centric happens by design. What is customer understanding?
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Customers want you to know them.
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