One Millimeter Mindset
NOVEMBER 8, 2018
As long as companies replace the clients and employees who are disposable , who cares if they have uncollaborative company cultures? Well, basically customers care about whether our organizations and associations have uncollaborative company cultures. Listen to my video o n Customer Abandonment. Image source: Fotolia.
One Millimeter Mindset
AUGUST 20, 2018
Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Yet, these bold, splashy stories, which our marketing departments love, leave the customer’s biggest question unaddressed: “Will you forget about taking good care of me, once I sign the contract?”.
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One Millimeter Mindset
JUNE 25, 2018
And besides, your customers do not care about creating tremendous customer experiences… for you. You just may be leaving customer care up to your customers. And they really do not care whether, or not, you meet your job’s performance criteria. The post Leaving Customer Care up to Customers?
One Millimeter Mindset
NOVEMBER 14, 2018
Ultimately, each customer’s decision to continue doing business with us firmly is in the hands of all of those “someones” responsible for post-sale customer care, in one form or another. Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention.
ShepHyken
FEBRUARY 12, 2024
Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? Connect with Shep on LinkedIn.
SurveySparrow
NOVEMBER 28, 2019
Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Customer Experience Strategies Summit (CXS).
ShepHyken
JANUARY 28, 2024
These companies “achieve 37% more effective new logo acquisition, 23% more effective account penetration, 22% more effective customer retention, and 13% higher earnings before interest, taxes, depreciation, and amortization (EBITDA) margins.” Consider these results from companies in the top quartile of the CX index. CX doesn’t cost.
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