ShepHyken

MAY 5, 2024

My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends. What caught my eye was the first trend (of eight), which was how social media customer care is driving growth. In our customer service research , social media is low on the list of ways a customer wants to connect with a company or brand.

2024 65

2024 Article Customer Service Social Media 65

BlueOcean

DECEMBER 21, 2020

In our world of customer care, empathy has always been the cornerstone, the key to happy customers and happy clients. Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, and endless other challenges, customers needed a point of human connection more than ever before. Simon Sinek.

2021 156

2021 Workshop 2020 Definition 156

ShepHyken

NOVEMBER 13, 2023

4 Surefire Ways to Be Exceptional With Your Customer Care by Emily Reynolds Bergh (Entrepreneur) Being kind is not something you necessarily associate with the business world, but remember, at the end of the day, your clients are people, too. Consistency builds trust and confidence. All six of these ideas are valid.

Article 58

Article 2023 Customer Service Workshop 58

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. hosted as part of this fall’s Execs In The Know’s Customer Response Summit. Organizations are also prioritizing journey mapping when evaluating their customer touchpoints.

Contact Center 52

Contact Center Workshop White Paper 2021 52

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Customer Experience Strategies Summit (CXS).

2020 96

2020 Customer Experience Workshop 2019 96

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. The best leaders are part of the best teams. We understand how important those consistent online gatherings become.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

CSM Magazine

MARCH 16, 2016

This year’s event features the 20 years of service networking group, Field Service Rising Stars Breakfast, Women in Service Meet Up, more performance workshops to pick from, and receptions every night. With more speakers and sessions there is more to takeaway than ever before.

Events 40

Events Customer Care 2002 2016 40

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? Beyond Transactions: How to Build Lasting Client Partnerships by Lisa D.

2024 68

2024 Article Customer Service Social Media 68

ShepHyken

JANUARY 28, 2024

Service without a Smile: Bad Customer Service Examples by David Rand (The Future of Commerce) Research reveals the poor state of customer service. According to the 2023 National Customer Rage Survey from Customer Care Measurement and Consulting (CCMC) and the W.P. Connect with Shep on LinkedIn.

2024 68

2024 Article Customer Service Customer Journey 68

CSM Magazine

MAY 30, 2022

Apple is well known for their outstanding customer service. In this article, we will take a look at some keys ways that Apple provides excellent customer care. From providing knowledgeable support staff to allowing customers to easily contact them, Apple goes above and beyond to ensure their customers are happy.

Customer Service 52

Customer Service Workshop Customer Service Representative Events 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Customer Experience Strategies Summit (CXS).

2020 52

2020 Customer Experience Workshop Events 52

One Millimeter Mindset

NOVEMBER 14, 2018

Ultimately, each customer’s decision to continue doing business with us firmly is in the hands of all of those “someones” responsible for post-sale customer care, in one form or another. Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention.

Customer Retention 65

Customer Retention Workshop Events Customer Care 65

ShepHyken

JULY 25, 2018

In many of our customer service workshops, we do an exercise where the participants answer a powerful question that helps them understand what makes them different: Why should someone do business with us? And, even if it is different, do our customers care? In other words, why us instead of our competition.

Employee Experience 91

Employee Experience Customer Experience Workshop Customer Service Training 91

Interactions

JULY 10, 2019

The conference, which took place July 25-27 in Las Vegas with more than 2,000 attendees, emphasized the exciting transformation of the customer contact landscape through keynotes, Interactive Discussion Groups, and workshops. I found that the speakers often referred to similar characteristics when it came to customer interactions.

Customer Experience 59

Customer Experience Customer Care Workshop Reference 59

ShepHyken

OCTOBER 23, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Article 64

Article Customer Service 2023 Contact Center 64

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. People are craving experiences or services through programs that actually make a difference.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Myra Golden

JANUARY 10, 2017

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” Learning Designer, Customer Care, Walmart eCommerce. Betty Doyle, Sr. Learn more or try for free.

2017 45

2017 Customer Service Workshop Customer Care 45

Myra Golden

DECEMBER 9, 2019

Customer Care. For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Steps 2-6 are how to handle the body of the call in a friendly and warm way. Open with a lead-in.

Customer Experience 52

Customer Experience Workshop Call Center Customer Service Training 52

One Millimeter Mindset

JULY 5, 2018

Leaving Customer Care up to Customers? They don’t care! Engage me to speak or conduct an interactive workshop at your next corporate or association event. Does Your Professional Urgency conflict with Your Clients’ Priorities? Ready to develop a more effective CX strategy?

Blog 44

Blog Customer Experience Customer Retention Workshop 44

Myra Golden

JANUARY 10, 2017

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” Learning Designer, Customer Care, Walmart eCommerce. Betty Doyle, Sr.

2017 40

2017 Customer Service Workshop Customer Care 40

Beyond Philosophy

JULY 17, 2017

If customers just had a gadget that could do more or electronic kiosks they could play with in the store, or a virtual reality app – well, then the customer experience would be great. At the other end of the spectrum, Dan Hesse, former CEO of Sprint, tied customer experience to mobility and connectivity and profitability.

Technology 132

Technology Touchpoint Workshop Books 132

One Millimeter Mindset

AUGUST 20, 2018

Where are the most compelling stories which showcase our best customer retention experiences? Chances are, that our “standard” operating procedure in pre- and post-customer care represent an impressive chronicle of best practices. These simply are what we do, on behalf of all of our customers. Think about it. Contact me.

Customer Retention 50

Customer Retention Workshop Sales Customers 50

One Millimeter Mindset

NOVEMBER 8, 2018

As long as companies replace the clients and employees who are disposable , who cares if they have uncollaborative company cultures? Well, basically customers care about whether our organizations and associations have uncollaborative company cultures. Listen to my video o n Customer Abandonment.

Customer Retention 71

Customer Retention Culture Workshop Banking 71

Lithium

JUNE 11, 2019

Not to mention, a Lithium-led workshop on customer care.). Take your digital marketing and engagement strategies to the next level with tangible takeaways from brands like the NBA, National Geographic, Lego, and PepsiCo. Connect with the likeminded attendees, like L’Oreal, Facebook, Southwest, and Johnson & Johnson.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

JUNE 11, 2019

Not to mention, a Lithium-led workshop on customer care.). Take your digital marketing and engagement strategies to the next level with tangible takeaways from brands like the NBA, National Geographic, Lego, and PepsiCo. Connect with the likeminded attendees, like L’Oreal, Facebook, Southwest, and Johnson & Johnson.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

JUNE 11, 2019

Not to mention, a Lithium-led workshop on customer care.). Take your digital marketing and engagement strategies to the next level with tangible takeaways from brands like the NBA, National Geographic, Lego, and PepsiCo. Connect with the likeminded attendees, like L’Oreal, Facebook, Southwest, and Johnson & Johnson.

Workshop 40

Workshop Hotels Events Customer Care 40

ijgolding

JANUARY 22, 2018

The Customer Contact Week annual winter conference is the world’s largest customer contact event series, packed with exhibitors, speakers, and workshops that allow customer care, CX, and contact center leaders to come together for an unforgettable experience, and leave ready to make a difference for their customers.

2018 76

2018 Customer Experience Social Media Contact Center 76

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Events Workshop Leadership 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Events Workshop Leadership 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Events Workshop Leadership 40

Comm100

DECEMBER 19, 2017

The CX program should be from the customer’s perspective, which can be achieved by: Collecting customer experiences and views. Identifying gaps in the customer experience. Conducting internal workshops. Mapping the customer journey. Conducting customer, market, and employee research.

Customer Experience 116

Customer Experience Download Workshop Metrics 116

Myra Golden

JUNE 2, 2016

In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Myra Golden.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Lithium

OCTOBER 19, 2018

Not to mention, a Lithium-led workshop on customer care.). Take your digital marketing and engagement strategies to the next level with tangible takeaways from brands like the NBA, National Geographic, Lego, and PepsiCo. Connect with the likeminded attendees, like L’Oreal, Facebook, Southwest, and Johnson & Johnson.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

OCTOBER 19, 2018

Not to mention, a Lithium-led workshop on customer care.). Take your digital marketing and engagement strategies to the next level with tangible takeaways from brands like the NBA, National Geographic, Lego, and PepsiCo. Connect with the likeminded attendees, like L’Oreal, Facebook, Southwest, and Johnson & Johnson.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

OCTOBER 19, 2018

Not to mention, a Lithium-led workshop on customer care.). Take your digital marketing and engagement strategies to the next level with tangible takeaways from brands like the NBA, National Geographic, Lego, and PepsiCo. Connect with the likeminded attendees, like L’Oreal, Facebook, Southwest, and Johnson & Johnson.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

OCTOBER 19, 2018

Not to mention, a Lithium-led workshop on customer care.). Take your digital marketing and engagement strategies to the next level with tangible takeaways from brands like the NBA, National Geographic, Lego, and PepsiCo. Connect with the likeminded attendees, like L’Oreal, Facebook, Southwest, and Johnson & Johnson.

Workshop 40

Workshop Hotels Events Customer Care 40

Retently

APRIL 5, 2024

Smart shelves that monitor inventory in real-time, smart carts that guide shoppers through stores, and personalized discount offers sent directly to mobile devices – all contributes to a memorable retail customer experience. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78