Tricia Morris

OCTOBER 22, 2015

And whether that perception permeates HR, IT, marketing, sales or customer service, it erodes employee engagement and ultimately, overall business success. Customer Service. The benefits of customer service agents (and all employees for that matter) being information aware are especially great when it comes to service.

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White Paper 2015 Culture 2014 104

Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. Your Business Partners. Conclusion.

White Paper 64

White Paper B2C Social Media E-support 64

Comm100

APRIL 6, 2020

Its effectiveness has been proven across industries, and its uses have expanded into many areas, from marketing to customer service. Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5% Free Download: Customer Engagement 2020 White Paper.

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

COPC

NOVEMBER 5, 2021

This channel has become one of the fastest-growing customer service channel offerings. If agents undergo the proper training, they will help resolve customers’ inquiries more efficiently and effectively. Organizations are also prioritizing journey mapping when evaluating their customer touchpoints.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Comm100

OCTOBER 17, 2017

New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result.

Social Media 52

Social Media Customer Service Download Customer Care 52

Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. Free Download: Never Miss a VIP White Paper.

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White Paper B2C Social Media E-support 40

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction.

Social Media 49

Social Media Customer Service Strategies Customer Service Download 49

Comm100

NOVEMBER 6, 2017

As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows. This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid.

Social Media 62

Social Media Customer Service White Paper Airlines 62

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. Digital omnichannel is the next word in customer experience. In customer service, digital omnichannel effortlessly blends digital touchpoints to form a unified view of the customer.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

RapportBoost

NOVEMBER 15, 2018

For starters, the emphasis for call centers and customer service teams to employ “omnichannel” solutions took center stage. The sessions included, among others, highlighting the use of live chat and its benefits to personalizing the experience for each customer. That means more than just pointing the customer to a white paper.

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White Paper Call Center Telecommunications Omnichannel 71

ShepHyken

JULY 15, 2016

Tom Hoffman is Executive Business Editor at 1to1 Media where he’s responsible for overseeing the organization’s custom content operations. As part of his role, Hoffman works directly with clients on projects such as e-books, white papers, executive Q&As, case studies, and webinars. Hoffman, a graduate of St.

Blog 79

Blog White Paper Customer Experience Customer Journey Mapping 79

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services.

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2004 White Paper 2008 2006 46

LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45

Qualtrics

MAY 22, 2019

According to a case study by Twitter , when a customer tweets at a brand and receives a response, that customer is willing to spend up to 20% more with that brand on future purchases. In order to create an extensive overall customer and brand experience , companies must utilize customer service best practices in social media.

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Social Media White Paper Entertainment Brands 40

ClearAction

FEBRUARY 7, 2016

Driving Customer Experience Across the Enterprise. Bridging the Customer Experience Chasm : Championing the Effort, pages 5-6. Customer Experience Management on a Shoestring Budget page 5. Customer Service “Wow” Versus “Ow” Interaction Bridges for Keeping Customer Commitments.

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Article Customer Experience 2009 White Paper 48

SmartKarrot

DECEMBER 2, 2020

She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader. Rhonda Basler, Director, Customer Engagement, Hallmark Business Connections. Annette Franz, CEO, and Founder, CX Journey Inc.

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Customer Success 2021 White Paper Contact Center 17