Customer Centricity Customer Change Management Sales 
Totango
NOVEMBER 27, 2023
With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.
CSM Practice
MAY 13, 2020
To those of us in customer success, it is even more clear that the pandemic has caused an unprecedented shift that is already affecting our customers, their journeys, their expected business outcomes , and our ability to fulfill them. At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely.
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Integrity Solutions
SEPTEMBER 28, 2023
It’s a never-ending process that we need to nurture, foster and manage. At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. In This Post You Will Learn: What Does Customer Service Mean?
Experience Investigators by 360Connext
JULY 24, 2019
Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out. CX Problem #3.
C Space
MARCH 12, 2020
Demand Shock: Some companies are set up to manage disruption much better than others. This is not only hard to manage and bad for sales – as the photos of empty shelves in supermarkets and online recipes for DIY hand sanitizer are starting to show. This is where closeness to core customer groups plays another critical role.
Forrester's Customer Insights
AUGUST 23, 2022
Selecting, launching, and sustaining a new B2B sales methodology can be an overwhelming project for sales enablement teams.
Totango
AUGUST 7, 2020
The digitization of business has already placed customers in the driving seat of service provision, with subscription services offering minimal expenditure and commitment. Aligning your enterprise goals with your customer’s creates a customer-centric model that research suggests is 60 percent more profitable than traditional systems. .
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