Thunderhead

JULY 15, 2019

We must pull insight from (1) all journeys , spanning (2) all touchpoints , and most critically, (3) all time. Once we can decipher underlying intent, the goal of intent-driven journeys is to turn every product-buying experience into a value-adding, service opportunity.

Multi-Channel 65

Multi-Channel Touchpoint Customer Centricity Call Center 65

Kustomer

NOVEMBER 4, 2021

Data is everything in CX and without the right technology , there really isn’t a great way to gain customer insights. Jarvis explains that having a good CRM has launched his department to great success because it allows them to store and access essential customer information on a whim. Jarvis Harris: (01:04).

Sports 98

Sports Customers Document Sales 98

Lumoa

OCTOBER 31, 2018

Customer surveys, deep dives into customer service contacts, and conversations with key customers are great ways to fuel continuous improvement. I’ve asked many customer service professionals and customers alike for their feedback and have never had a shortage of insights for improving the customer experience.”

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

8x8

MAY 15, 2018

BM: The 8x8 AI and Machine Learning team are helping CIOs win the customer experience battle with these key capabilities: Context-rich Customer Engagements: The 8x8 AI team will enhance the X Series single System of Intelligence Platform to weave in contextual personalization for omni-channel services.

Contact Center 66

Contact Center Sports Communication Call Center 66

8x8

MAY 15, 2018

BM: The 8x8 AI and Machine Learning team are helping CIOs win the customer experience battle with these key capabilities: Context-rich Customer Engagements: The 8x8 AI team will enhance the X Series single System of Intelligence Platform to weave in contextual personalization for omni-channel services.

Contact Center 48

Contact Center Sports Communication Call Center 48

8x8

MAY 15, 2018

BM: The 8x8 AI and Machine Learning team are helping CIOs win the customer experience battle with these key capabilities: Context-rich Customer Engagements: The 8x8 AI team will enhance the X Series single System of Intelligence Platform to weave in contextual personalization for omni-channel services.

Contact Center 48

Contact Center Sports Communication Call Center 48

SurveySparrow

JULY 5, 2022

Results in lesser risks: While taking risks is not inherently bad when you invest in experience design, you will be able to minimize the uncertainty as a lot of the suggestions come directly from the customers. You can engage users with a variety of prototypes to test and refine concepts. Netflix’s autoplay feature. Collating feedback.

User Experience 52

User Experience Travel Apparel Technology 52

Martin Hill-Wilson

AUGUST 27, 2015

In the first post of this series on Customer Hubs, I explored why they solve many of the issues that operating in a digital context throws up in terms of adaptability and organisational alignment. Imagine trying to coach a sports team remotely. This is what it looks like visually. As you can see there is nothing new in the mix.

Multi-Channel 53

Multi-Channel Sports Social Media Customers 53

Currency Alliance

MARCH 21, 2019

Decathlon athletes must be very good at 10 sports and excel at 3-4 to win competitions – but in any one sport, they are rarely the fastest, strongest, or most agile. The loyalty team simply needs to change the ´input´ variables to drive the desired customer behavior. But break up those monolithic platforms, we must. Consider AI.

Loyalty 58

Loyalty Banking Loyalty Programs Brands 58

Currency Alliance

FEBRUARY 26, 2019

The reality is that there are a lot of people slapping each other’s backs about incremental gains, while most brands still have less than 1/3 rd of customers active in their loyalty programs. A loyalty program should be relevant to 80% of customers. Many of those experiments fail, but some lead to great customer engagement.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Alida

AUGUST 12, 2016

How can marketers best engage with millennials? What are the consumer insight best practices when trying to engage millennials? How do I keep millennials engaged? Where can I get more info about engaging millennials? ENGAGE MILLENNIALS FOR CUSTOMER INSIGHT. How do I recruit millennials?

Customer Insights 189

Customer Insights Insights Engagement Marketing 189