InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors.
InMoment XI
JANUARY 16, 2024
The integration of AI technologies empowers businesses to navigate the evolving landscape of customer service with agility and responsiveness, ensuring sustained success in meeting and exceeding customer expectations. Compatibility with other systems ensures a cohesive and interconnected customer service ecosystem.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
LoyaltyPlus
MAY 11, 2022
The signs are good as total demand for air travel in January this year compared to the same period in 2021 was up by more than 82%. These can include everything from cargo and airport loyalty to industry travel. Customer acquisition will be the priority as gaining share of wallet becomes the focus for many airlines.
Kayako
AUGUST 12, 2022
eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.
ShepHyken
FEBRUARY 9, 2018
Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel. Customer expectations are higher than ever and word of mouth travels fast!
Currency Alliance
JANUARY 18, 2021
Ask any traveler checking into a hotel after an exhausting business meeting, a white-knuckle flight, or a surprise marriage proposal. As the industry enters a future redefined by human-displacing technologies, much higher customer expectations and competitors such as Airbnb, this can be a devastating oversight.
Method:CRM
JULY 29, 2022
Customer service is essential for any growing business. To provide the best customer experience, you need the right tools behind you, like customer relationship management (CRM) software. But with all the options available, which one is the best CRM for customer service? What is customer service software?
Expert insights. Personalized for you.
260 
Let's personalize your content