Customer Expectations Employee Experience Innovation Omnichannel 
InMoment XI
AUGUST 17, 2023
In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage!
Playvox
MAY 25, 2023
New ways to improve customer retention and loyalty, as well as increase the customer base and boost customer satisfaction levels, are always popping up. Customer service centers will continue to entrench themselves in innovation, adapting to customers’ ever-increasing needs and demands while safeguarding employee experience.
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InMoment XI
JULY 12, 2023
Customer experience refers to the overall impression and perception customers have of a brand based on their interactions and touchpoints throughout their journey, encompassing every aspect of their engagement, from initial awareness to post-purchase support and beyond.
Integrity Solutions
JULY 25, 2023
The banking industry is undergoing a significant transformation, driven by technological advancements, changing customer expectations and evolving regulatory landscapes. At the same time, people still want the human experience. Younger SMB leaders expect things like chat functionality and virtual meeting technology.
Think Customers
JANUARY 21, 2022
Evolve stores to complement digital journeys Even before the pandemic, retailers knew that as digital and physical worlds collided, stores needed to adapt the in-store experience to stay relevant. This leads executives to ask, “How do I offer this suite of things to my employees that will help them stay sticky to me as a company?”
Experience Investigators by 360Connext
APRIL 23, 2024
CX leaders can prioritize improvements around the employee experience for service in things like knowledge bases, AI tools, and more visibility for key customer data. Cultivate a proactive environment by inviting employees to share ideas on improving customer interactions.
customer sure
JANUARY 10, 2024
Ignoring Employee Experience An organisation’s customer experience is closely linked to the experience its employees have. Neglecting employee satisfaction and engagement can lead to a lack of enthusiasm and commitment to delivering exceptional customer service.
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