CX Accelerator
NOVEMBER 11, 2022
Customer Insights/Measurement/Analytics. Customer Journey Mapping. Employee Experience. In this role, you want someone who is naturally curious who will be internally motivated to seek out answers to the questions they have about customer behavior. Resource: 6 Sources of Customer Understanding by CXpert.
SurveySparrow
JANUARY 28, 2020
What process do you go through to uncover and chart the customer journeys of your clients? What advice would you give to our blog readers to help them start their customer journey mapping process? Jim: Well, naturally, I think our book, How Hard Is It to Be Your Customer ? Great title!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
AUGUST 14, 2019
But if you are just starting to explore customer feedback in general, this is a simple way to get started and then benchmark against in the future. Customer journey mapping and CSAT scores: a satisfying match. This approach can be used for any touchpoint you identify as a pain point for your customers.
CX Journey
MARCH 21, 2018
Image courtesy of Pixabay What's in your customer experience strategy budget? Traditionally, customer experience professionals have no budget. Despite that, customer experience professionals still need to develop a budget for the work that they do and for the resources they need for that work.
Experience Investigators by 360Connext
MARCH 24, 2015
I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. There were sessions on co-creating with customers, social media, and customer journey mapping.
ijgolding
OCTOBER 6, 2014
Join thousands of CX Professionals all over the world in marking the significance of Customer Experience in our lives today! What you are about to read are the exploits of one Customer Experience Professional as he went about his business during a working week. It is so easy to do!
GetFeedback
JULY 19, 2019
To know what to measure, it’s important to understand the actual customer. This means knowing where there may be friction in the journey, and how to ask about that to get the best results. Can you start a VoC program without a customer journey map? Her mission is: To Create Fewer Ruined Days for Customers.
Expert insights. Personalized for you.
307 
Let's personalize your content