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“New-Style” Digital Versus “Old-Fashioned” Human Interactions

ShepHyken

Assuming everything is comparable among all airlines – the planes are similar, the seats are the same and the pricing is competitive – you would almost certainly not choose to do business with the old-fashioned airline, for one simple reason: The digital experience, at least as it applies to flying, is an easier experience. . It’s simple.

Fashion 126
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23 Ways to Create an Amazing Experience In 2023

ShepHyken

Train and empower your employees. If you have good people and train them well, let them do their job. Customers love working with empowered employees. . Be customer focused. That means that every decision you make keeps the customer in mind. I refer to these as loyalty killers. . Express appreciation.

2023 132
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Different is Better Than Better

ShepHyken

At a fashion show, all the other models just walked the runway like everyone else. And if what makes you different is important to your customers, they will want to be a part of your world. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

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Old School Ideas Can Have Big Impact?

ShepHyken

One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Instead, he texted the thank-you to his customer. . Now, I wondered if the text had the same impact as an old-fashioned handwritten – or even typed – thank-you note. And he did, sort of. He didn’t actually write the note.

Fashion 153
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When Your Company Becomes a Verb

ShepHyken

In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.

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5 Top Customer Service Articles of the Week 5-31-2021

ShepHyken

5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. Follow on Twitter: @Hyken.

Article 132
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20 Ways To Create An Amazing Customer Service Experience In 2020 (Part One)

ShepHyken

Surprise and delight your customers by sending them an old-fashioned, handwritten note in an envelope with an address and a stamp. Who doesn’t love fast service? Jimmy John’s , the fast-food chain known for “freaky fast” service and delivery, knows how much customers appreciate speed. Send a thank-you note.

2020 118