ShepHyken

JANUARY 22, 2023

Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs. For example, the number one perk customers want is discounts over freebies. It also includes some findings on why customers would leave your program. It’s a win-win.

Article 48

Article 2023 Customer Service Contact Center 48

Customer Bliss

AUGUST 23, 2016

Salmon and the “Destination Postcard” I often refer to customer experience work as being a salmon, i.e. swimming upstream. Darryl agreed with this, noting that it’s essentially flipping conventional business wisdom over to redirect with a customer focus. Discovery work at the beginning of a CCO engagement is key.

Chief Customer Officer 0

Chief Customer Officer Culture Leadership Insurance 0

ShepHyken

AUGUST 28, 2017

.” I don’t think you’ll find any surprises in the companies representing the bottom of the customer service world, however you may be surprised at a few of the Hall of Famers. The Future of Customer Loyalty Programs – Now and for the Holidays by Timi Garai. Well deserved, I might add!).

2017 80

2017 Article Customer Service Contact Center 80

John Paul

JULY 17, 2018

July 17 th , 2018 – Hong Kong – John Paul, the number one worldwide loyalty solutions service that was acquired by AccorHotels in 2016, is fast expanding in Asia Pacific (APAC). A highly innovative digital self-service solution. Andrew Quake, CEO APAC John Paul.

Leadership 40

Leadership Automotive Hospitality Travel 40

ShepHyken

JULY 24, 2017

Of course, those three words are good, but there is so much more to great customer service than just being nice. 5 Fresh Examples of Customer Experience Innovation by Blake Morgan. Martech Today) While it might seem easy to get consumers to sign up for your loyalty program, keeping them active and engaged is another story.

2017 28

2017 Article Customer Service Loyalty Programs 28

ClearAction

NOVEMBER 3, 2015

It refers to the importance of customers' inputs as a guiding light for the inner workings of an enterprise. In the quest for "outside-in" most companies have voice of the customer programs, loyalty programs, and high-touch service. Customer Experience for the Future: Context is King.

Customer Experience 101

Customer Experience ROI Customer Experience Management Sports 101

ClearAction

JANUARY 4, 2020

CEO’s Guide to Growth through Customer Experience Engagement Lynn Hunsaker. Customer experience engagement is a growth strategy. It’s the aim of Net Promoter Score®, CRM, loyalty programs, experiential marketing and so forth — rallying customers toward purchase volume, referrals and long-term relationships.

Engagement 48

Engagement Customer Experience Net Promoter Score Customer Centricity 48

ShepHyken

MARCH 5, 2023

My Comment: Do you want to increase your Customer Lifetime Value? Loyalty programs, incentives for larger orders, cross-sells, upsells, and more are included. My Comment: It’s simple… Customers want a better experience. Plenty of other findings will compel you to create a better customer communications experience.

Article 13

Article 2023 Customer Service E Commerce 13

BirdEye

MARCH 24, 2023

Customer preferences and expectations keep changing, and a great development strategy can help your brand keep pace. A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers.

2023 98

2023 Return on Investment Social Media Sales 98

ShepHyken

JANUARY 23, 2023

Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs. For example, the number one perk customers want is discounts over freebies. It also includes some findings on why customers would leave your program. It’s a win-win.

2023 14

2023 Article Customer Service Contact Center 14

ShepHyken

NOVEMBER 13, 2017

5 Innovative Ways to Inspire Customer Loyalty by Vivian Wagner . CRM Buyer) Getting customers — and keeping them — is the name of the game in e-commerce. My Comment: If you have any type of loyalty program, you will want to read this article. For information contact or www.hyken.com.

2017 15

2017 Article Customer Service E Commerce 15

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Understand your team members better.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

SmartKarrot

JULY 6, 2022

Q 9: What is the best way to manage loyalty programs and customer feedback? A: As a chief customer officer, you are in charge of getting feedback and cultivating client loyalty. Customer-focused efforts would simply run in circles without a clear course without properly answered feedback.

Chief Customer Officer 10

Chief Customer Officer Roadmap Customer Success Travel 10

ShepHyken

SEPTEMBER 19, 2022

The author shares a few ideas and examples on how to deliver on all four of these foundational loyalty strategies. The ‘invisible’ Future of Customer Experiences by Elliot Maras. 6 Types of Customer Loyalty Programs to Help Grow Your Small Business by Social Media Today. Here is an infographic.

Article 65

Article 2022 Loyalty Programs Customer Service 65

SurveySensum

APRIL 8, 2024

The digital landscape provides small businesses with a vast field for innovation, growth, and prosperity, provided they navigate it with the right strategies. This involves innovative product design, superior customer service, or a unique approach to solving market problems.

Social Media 52

Social Media Advertising Feedback Insights 52

ProProfs Chat

MAY 13, 2020

In such a case, an automated help desk tool comes to the rescue and leads you a few steps forward in becoming a customer-focused brand. What are some creative means to personalize your customer service? Initiating a customer loyalty program and reward your loyal customers.

Customer Service 111

Customer Service Feedback Interaction Customers 111

ProProfs Chat

MAY 13, 2020

In such a case, an automated help desk tool comes to the rescue and leads you a few steps forward in becoming a customer-focused brand. What are some creative means to personalize your customer service? Initiating a customer loyalty program and reward your loyal customers.

Customer Service 98

Customer Service Feedback Interaction Customers 98

ProProfs Chat

APRIL 22, 2020

. “Your most unhappy customers are your greatest source of learning”- Bill Gates, Microsoft. #2. “Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… “If you’re competitor focused, you have to wait until there is a competitor doing something.

Customer Satisfaction 112

Customer Satisfaction E Commerce Advertising Consulting 112

ProProfs Chat

DECEMBER 12, 2019

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about. Valeria Maltoni. Jeff Bezos. Jeff Bezos.

Customer Service 80

Customer Service Customer Experience Advertising Customers 80

Pointillist

MAY 23, 2018

Identify and prioritize opportunities to improve the customer experience. Visualize a “future-state” customer experience to spur innovation. Communicate and align the organization around a customer-centric model. Cross-Channel Campaign Management and Marketing Automation are Not Customer Focused.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

ShepHyken

FEBRUARY 15, 2021

Rethinking customer service: No longer the weakest link in the customer’s journey by Brian Solis. ZDNet) New research shows that high performing organizations are investing in service innovation to digitally transform customer service into a customer engagement engine for driving business growth and loyalty.

Article 102

Article 2021 Customer Service Retail 102

ShepHyken

FEBRUARY 5, 2023

“Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. 5 Reasons You Need a Customer Advisory Board by Erika Putinsky (CMSWire) What can customer advisory boards do across a wide range of industries, business sizes and locations? Follow on Twitter: @Hyken

2023 65

2023 Article Customer Service Government 65

ShepHyken

FEBRUARY 5, 2023

“Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. 5 Reasons You Need a Customer Advisory Board by Erika Putinsky (CMSWire) What can customer advisory boards do across a wide range of industries, business sizes and locations? Follow on Twitter: @Hyken

2023 62

2023 Article Customer Service Government 62