Currency Alliance
JUNE 16, 2020
Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. So the initiative offers meaningful utility to many customers. But they’re the same people who own the customer relationship, so it has the same effect on the customer experience.
CSM Magazine
AUGUST 10, 2017
We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities. A great example is Bauer Media Group, which manages a global portfolio of more than 600 magazines including Heat and Empire, over 400 digital products and 50 radio and TV stations including Kiss and Magic.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
AUGUST 14, 2023
As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.
LoyaltyPlus
AUGUST 4, 2017
The Gap – Who is my customer? Today, a key business challenge is to manage customer relationships effectively by understanding customers and their habits. To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. Take your CRM with you and Go Web. Just Engage.
CSM Magazine
MARCH 13, 2024
Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations.
CSM Magazine
OCTOBER 25, 2023
Building customer trust is essential and a secure shopping experience can go a long way to achieving this. Customer Relationship Management (CRM) and Personalization One area where retail outlets can learn from their eCommerce cousins is in the realm of CRM. We live in an era where data is a valuable asset.
CSM Magazine
APRIL 27, 2022
Directly embedding Quantum Metric’s session replay technology into the ServiceNow Platform ® closes an insight gap for the contact center, allowing teams to more effectively understand, empathize, and quickly resolve customer frustrations. “Being able to capture customer insight is table stakes.
Expert insights. Personalized for you.
52 
Let's personalize your content