TechSee
JANUARY 7, 2020
With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Churn in the telecom industry.
InMoment XI
SEPTEMBER 1, 2022
There is something to be said about how vital it is to leverage market research to understand your non-buyers so you can convert them into customers. But focusing on how to improve customer retention is just as important, if not more. That is why your customer retention efforts are so important. You guessed it!
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Beyond Philosophy
FEBRUARY 10, 2020
Treating your customers well and giving them what they want is at the heart of every sales manager’s action and marketing department’s message. . However, business is also all about return on investment (ROI). New Sales Growth: This area includes increases in sales, market share, or new customer acquisition.
Magellan Solutions
MARCH 24, 2020
Companies that outsource customer service have discovered and understood the fundamental element of business success — customer retention. Businesses exist because of customers. Customers rely on businesses to make their lives easier. This means that customer service, along with relevance, binds the two together.
Gainsight
JUNE 9, 2021
The end of this part of the keynote came with a fantastic reveal: a new study is being released today on the subject of retention, and how it affects value, and revenue of publicly traded companies. What an important and exciting justification for the existence of CS—the effect on customer retention and net dollar retention (NDR).
Pointillist
MARCH 20, 2020
Let’s dive into the first category of these customer journey analytics examples. Customer Journey Analytics Example #2: Measure and Improve CX Customer experience, analytics and marketing professionals across industries report that measuring CX is one of the top five biggest challenges encountered today.
Ecrion
MAY 11, 2018
With the right customer communications management (CCM) platform, your organization can provide a lot of value in each individual invoice to combat the “sting” your customers might feel. For example, let’s say your organization deals in telecommunications. Think of it as boredom insurance.
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