ShepHyken

FEBRUARY 6, 2024

It’s time to come back to a very important topic in customer service and customer experience. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Communication 90

Communication Magazine Airlines Workshop 90

ShepHyken

NOVEMBER 15, 2021

Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen. They want proof in the form of ROI.

Article 72

Article 2021 Customer Service Metrics 72

ShepHyken

JUNE 17, 2020

You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I have an idea about renewals.

Magazine 154

Magazine Customer Service Training Customer Service Information 154

ShepHyken

JULY 25, 2023

Companies that charge their customers monthly or annually using a subscription model – this could include newspapers, magazines, software, utilities, and almost any type of product – should have processes in place to deal with a customer passing away or any other tragic or unusual scenario. Connect with Shep on LinkedIn.

Magazine 23

Magazine Workshop Customer Service Training Customer Service 23

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Article 13

Article 2022 Customer Service Rewards Programs 13

CSM Magazine

OCTOBER 19, 2023

With the world has opened up, there’s a golden opportunity for companies to redefine their customer service strategies. Companies like Jayride understand this correlation well, investing not just in customer service training but also in data analytics and proactive communication strategies.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

CSM Magazine

MARCH 31, 2022

They can collect data about customer interactions, which can be used to improve customer service strategies. Collect customer information. Handle customer complaints. Provide very basic customer service. Train new agents. How are Voicebots being used in the Contact Center?

Customer Service 52

Customer Service Contact Center Customer Service Representative Technology 52