Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ShepHyken
APRIL 30, 2024
In 2009, if you invested in a group of companies recognized for simplicity, you would have dramatically outperformed the stock market by a whopping 1,600%, proving that simplicity delivers in ROI. It’s important to remember that simple does not always mean easy. You can have a very complicated and highly technical product.
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ShepHyken
AUGUST 19, 2019
(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.
ShepHyken
NOVEMBER 15, 2021
We just recently presented a program together on how to get the C-Suite to invest in customer service and CX. They want proof in the form of ROI. Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Go to The Customer Focus to learn more about our customer service training programs.
ShepHyken
MARCH 9, 2022
Maybe some stats and facts followed by a predicted ROI (return on investment). Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.
ShepHyken
DECEMBER 12, 2016
They interviewed Jovahn Begeron and Rob Siefker about how Zappos runs their customer service. And the answers about how Zappos is using – or not using – some of the hot technology (such as chatbots) in the customer service industry is fascinating. Social media ROI, loyalty and the customer experience by Chris Teso.
Comm100
NOVEMBER 3, 2017
Someone who is going to work with social media customer service is going to need different training than legal, legal is going to need different training than corporate, etc. Recommended for you : You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why. Service First.
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