customer-stories wendys 
Lithium
JANUARY 2, 2024
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ShepHyken
MAY 6, 2019
Each week I read a number of customer service and customer experience articles from various resources. 4 Reasons Customer Service Ratings Matter More Thank You Think by Team Support. Team Support) Feedback matters in the customer-centric era of business we work in. How do you retain customers’ trust?
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AskNicely
MARCH 8, 2018
In case you missed it, the age of the customer has arrived with no plans of leaving us anytime soon. This means, not only is the customer always right, but the customer is always on. Customer Obsession as a Growth Strategy. In fact, customer obsession is now both non-negotiable and a recipe for growth.
NetBase
SEPTEMBER 17, 2019
As we journey to the next step in our fast food saga, following closely on the heels of the great chicken war , we see Wendy’s making a move to capture the breakfast crowd. The social analytics story of Wendy’s breakfast expansion hasn’t been written yet, and we have ideas to help them along. Customer care excellence.
Daniel Group
NOVEMBER 30, 2022
a referral from a satisfied customer or an existing customer who does not “shop” because of service and product quality). His latest book, Winning on Purpose, outlines the Earned Growth Rate metric, a simple metric that allows you to track the revenue you earn from excellent customer experience.
AskNicely
AUGUST 17, 2018
Why is Customer Obsession a Priority? And 23% of CEOs list customer service as one of their top three business priorities. Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. 28% say workforce.
Lithium
JULY 26, 2018
We are extremely grateful for our superusers and advocates who make our community thrive and continue to push the envelope on what amazing digital customer care and engagement should look like. Wendy Schippers. These Stars are the heart and soul of Lithium. VarunGrazitti. 2018 Rockstars. Daniel Kerrigan. Jason Hill. Lili McDonald.
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