Download Insights Return on Investment Touchpoint 
Optimove
DECEMBER 21, 2023
Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.
2020 Research
JULY 18, 2023
The reason behind this accelerated growth is simple – CX research delivers exceptional return on investment. Time and again, our clients reap big rewards and find success by following a simple formula: Gain a comprehensive understanding of every touchpoint a customer encounters with their brand. Ready to Learn More?
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Happy or Not
JANUARY 18, 2024
Age demographics unveil generational insights, while gender demographics provide insights for tailoring products and strategies. Product and service customization Demographic data provide insights into various customer segments’ unique preferences and needs. This is where HappyOrNot Demographics comes to the rescue.
Clarivate
MARCH 7, 2017
At some point during the implementation of your Customer Experience (CX) strategy and plan, you will be asked to show a Return on Investment (ROI). How can you measure improvement of those touchpoints in a way that matters to a customer? Does your customer survey give you additional insights about these touchpoints today?
SmartKarrot
SEPTEMBER 19, 2023
A marketing playbook is a guidebook that outlines your organization’s best practices, modes of communication, and optimization strategies for maximizing the return on investment based on predetermined marketing objectives. To save you time and energy in building your playbook, you can head to our website for a free template download.
Thematic
AUGUST 7, 2019
This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. As I later learned, in the business world, ROI or Return on Investment calculations play a similar role. So, where do we start?
CSM Practice
FEBRUARY 24, 2020
Engagement activity measures the amount of proactive, high-value, customer-centric touchpoints a Customer Success Manager or Customer Success team has with customers over a specified period. Engagement Activity = Number of Engagement Touch-point Over A Certain Period.
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