Calabrio

APRIL 27, 2017

Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Your agents may work one interaction to the next, but when it comes to their careers, they are looking at the big picture. By the very nature of their jobs, agents can often be thrust into difficult situations.

Contact Center 40

Contact Center Engagement White Paper Social Media 40

Calabrio

APRIL 27, 2017

Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. Your agents may work one interaction to the next, but when it comes to their careers, they are looking at the big picture. By the very nature of their jobs, agents can often be thrust into difficult situations.

Contact Center 40

Contact Center Engagement White Paper Social Media 40

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Interaction or conversation designers… . However, undertaking such a project is no piece of cake. Gol Airlines.

Insurance 105

Insurance Airlines Travel Healthcare 105

Currency Alliance

JUNE 11, 2019

Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v]. over the same period[viii].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Optimove

JULY 20, 2023

Moreover, the prefix “omni” means “all,” and “channel” refers to the ways in which customers interact with a company—in stores, on the web, social media, email, apps, SMS, etc. Download Now>> Omnichannel vs Multichannel – What’s the difference? Your options for CDP-led orchestration.

Omnichannel 40

Omnichannel Marketing Social Media Rewards Programs 40

Strativity

APRIL 27, 2023

The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. McDonald’s came in first with an estimated 40MM downloads which was not surprising given the company’s heavy investment in mobile app adoption. Third-party services represent ~52% of the downloads.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. McDonald’s came in first with an estimated 40MM downloads which was not surprising given the company’s heavy investment in mobile app adoption. Third-party services represent ~52% of the downloads.

2022 52

2022 Roadmap Customer Relationships Brands 52

Qualtrics

DECEMBER 20, 2018

Randomly survey a subset of your web visitors or be very thoughtful about the types of interactions you want to understand better. Post-interaction survey – Help you learn from your mistakes and increase your odds of the customer choosing you over the competition. or after an in-person interaction. Consideration.

Customer Experience 30

Customer Experience Rewards Programs NPS Effort Score 30

Bold360

JULY 13, 2017

Refers to the multiple ways your business and customers can interact with one another. Focuses more on the user and the ways that your channels interact with each other to help the customer. In recent years, simply interacting with your customer base on multiple channels is no longer enough.

Multi-Channel 56

Multi-Channel Omnichannel Advertising Social Media 56

ProProfs Chat

MAY 28, 2020

Keeping this in mind, brands are getting creative and innovative with their reward programs to create an army of loyal users. . The brand has hit the bull’s eye by offering an innovative and flexible loyalty program to its regular consumers. Acknowledge every mistake and convert them into your strengths.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

Currency Alliance

JUNE 19, 2019

Instead of using points as incentives, AS Roma built ´love´ and engagement around an information and gamification portal, to stimulate interaction between the brand and all stakeholders, and reveal valuable insight to drive even higher levels of enthusiasm for the team.

Magazine 49

Magazine Loyalty 2019 Loyalty Programs 49