Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Their support team realized many of the doubts customers were facing were really similar. . Gol Airlines.

Insurance 105

Insurance Airlines Travel Healthcare 105

SmartKarrot

APRIL 22, 2022

Dedicating resources that provide quick and engaging solutions will help you boost your customer retention. You can have inbound content such as informative blogs, e-books, white papers, etc. You may have to sit with your teams – customer engagement teams and the finance teams to come up with a gift idea.

Customer Retention 10

Customer Retention B2B White Paper Rewards Programs 10

SmartKarrot

NOVEMBER 2, 2020

To stay connected to your audience seamlessly through the synchronicity of e-mails and connect so easily anytime is amazing.”. For each mask that is purchased, we will donate one face mask to nonprofits supporting those on the front lines. Ensure that a customer support personnel is available to swoop in when the customer needs help.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

Strativity

APRIL 27, 2023

Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot. It’s hard to fault restaurant brands for wanting to cozy up to delivery apps.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

Margin matters now more than ever A handful of restaurant category brands invested early in proprietary customer engagement platforms and were rewarded with enduring positions of strength, while other brands struggled to pivot. It’s hard to fault restaurant brands for wanting to cozy up to delivery apps.

2022 52

2022 Roadmap Customer Relationships Brands 52

ProProfs Chat

MAY 28, 2020

Strategy 3: Leverage Social Media for Constant Engagement . Constantly engaging with your customers on social media channels is the key to coming across as a brand they can resonate with and stay loyal to. During the unfortunate time of the COVID-19 pandemic, the brand has looked to spread smiles through constant engagement.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

CustomerSuccessBox

NOVEMBER 16, 2021

Some of them are as follows: How to support scaling up the business? They’re hired by firms to get and keep their customers engaged with the product/service. People engage with a brand they like. It’s important to engage the key stakeholders in the account “from day 1.” ” Webinars.

Customer Success 52

Customer Success Management Webinar Rewards Programs 52

SurveySparrow

SEPTEMBER 16, 2022

Global recognition program : Guusto partners with Mastercard to offer a range of recognition programs in 160+ countries. Personalized gifts : The platform offers a wide range of personalized gifts, including e-gift cards, physical gift cards, and experiences. Employees can redeem these points from the reward catalog.

Rewards Programs 52

Rewards Programs Feedback E-support Culture 52

Kayako

MAY 30, 2017

I have selected these videos because each one has influenced our customer relationships and deepened our understanding of how to provide better customer support. When companies hire employees who truly share the company’s vision—and then inspire and support them as they strive to meet this vision—magic happens.

Loyalty Programs 73

Loyalty Programs E-support Loyalty Feedback 73

SurveySparrow

JUNE 19, 2023

This isn’t limited to a single interaction but encompasses all touchpoints a customer has with the business, from initial discovery and exploration, through the purchase process and including any subsequent support or service encounters. And the best part? When done right, it doesn’t just end with a sale.

Customer Service 52

Customer Service Net Promoter Score Exceptional Customer Service E Commerce 52

Currency Alliance

NOVEMBER 14, 2019

Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. Constraining collaboration only constrains your ability to engage and capture insightful data. Brands reward more touchpoints to grow emotional loyalty.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

SuiteCX

JANUARY 19, 2015

It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements. Click here to view SlideShare. Yep, we’ve been at this a while. 10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015. Don’t try to boil the ocean.

Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Insights 2014 40