How to Build a Multi-Skilled CX Team
GetFeedback
MAY 3, 2020
The top 9 skill sets you need in your core customer experience team in order to succeed.
GetFeedback
MAY 3, 2020
The top 9 skill sets you need in your core customer experience team in order to succeed.
Magellan Solutions
MAY 3, 2020
Data entry has become a necessary component in streamlining sales and marketing databases. No doubt many online retailers have made it a top priority. However, errors in data entry are inevitable in any business operation. In fact, even the most well-prepared online retailers can fall prey to bad or inaccurate data. . Errors in data entry are too costly to ignore.
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GetFeedback
MAY 3, 2020
Our 2020 research reveals a new outlook on the CX space and how to thrive in it.
NICE inContact
MAY 3, 2020
After spending the last couple of crazy months executing all of our contact center business continuity plans in response to the global COVID-19 pandemic, let’s pause for a moment to reflect on what’s next for the work from home call center. Our CEO Paul Jarman has a saying that he’s used often these days and I think it applies broadly to any business or contact center leader when thinking about how to manage through this uncertainty: “we’re going to be short-term realistic and long-term optimist
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
Gainsight
MAY 3, 2020
We are so excited to connect with the Pulse community during Pulse Everywhere! Instead of simply bringing our presentations to a webinar across two days, we took this as an opportunity to change the game ! For the past few months, our marketing team has conceptualized an experience that brings all the best of Pulse to the homes of the more than 14,000 people who are currently registered.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Magellan Solutions
MAY 3, 2020
Many marketers would agree that marketing IT services is a tough undertaking, let alone SEO for IT companies. But the good thing is, the industry can survive tough times. . The idea of not owning or storing such services at home compared to a product is the tough part of selling it. For this reason, many IT companies grapple for various marketing techniques extensively.
kommunicate
MAY 3, 2020
After the country lockdown, we are working remotely for almost 2 months and it’s been a roller coaster in the initial days as it was quite difficult to coordinate with teams. But as time moved our team was pulled by company vision and came together as a strong team to build some amazing features to [.]. The post Here’s What’s New from April 2020|Kommunicate Product Updates appeared first on Kommunicate Blog.
Forrester's Customer Insights
MAY 3, 2020
I’m excited to announce that we have published The Forrester Wave™: IoT Consultancies In Asia Pacific, Q2 2020. This report will help you understand how the eight service providers that matter most in Asia Pacific stack up, and what differentiates them. We have analyzed, evaluated and scored the following providers according to their business […].
Gainsight
MAY 3, 2020
Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Bizagi
MAY 3, 2020
Pulling off a successful digital transformation of your organization is a collossal challenge. And not all transformations are successful. In fact, as many as 70% of digital transformation inititaves fail to acheive their goals. What many are missing is a clear plan. Digital leaders it’s clear that almost everyone understands the importance of digital transformation.
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