ShepHyken
MAY 27, 2022
This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. Talk of productivity, and we all have got something to share.
SaleMove
MAY 27, 2022
Insurance sales have been hindered by complex digital limitations. With Digital Customer Service, insurance can bring back personal experiences—online. The post The Digital Tipping Point for Insurance appeared first on Glia Blog | Digital Customer Service Explained.
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CSM Magazine
MAY 27, 2022
As customers are the utmost important priority of every business, it is essential to ensure that your company, products, and service information are all easily accessible to them. Therefore, your company’s customer service should be on point to satisfy and retain your valuable customers. How do you think you can improve the quality of your customer service and hence, customer experience?
Vanilla Forums
MAY 27, 2022
Those in the community space (such as ourselves) will defend the value of community forums until the very end. We’ve written an endless amount of blogs and eBooks on the benefits of community, and indeed, our colleagues in the community space have agreed with our assertions every step of the way. But as logical and obvious as the benefits of community may seem, we’re aware that there could be a disconnect between community in theory and community in practice; that is, what leading community expe
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
CSM Magazine
MAY 27, 2022
If you’re a business that processes customer data in any respect, you may need a GDPR representative. According to the Information Commissioner’s Office (ICO), if you’re a UK-based business and offer goods or services to individuals within the EEA or monitor the behaviour of individuals in the EEA in any way shape or form, then you still need to comply with the EU GDPR in respect to data processing.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
MAY 27, 2022
In today’s healthcare landscape, technology plays an essential role in everything from diagnosis and treatment to the management of chronic care. Hospitals and clinics have invested heavily in modernizing their facilities and adopting new technologies, and the results have been impressive. Patients are now able to receive faster, more accurate diagnoses, and treatments can be tailored more specifically to each individual.
Education Services Group
MAY 27, 2022
The Reason. I’m nine years old, sitting on the long bench in the back of the minivan my parents bought a year or two ago. My older and younger brothers are sitting in their own personal seats in the middle row, my mom in the front passenger seat, my dad’s driving. Why do I always get the back seat? Everyone else gets their own little cubbies and cup holders.
Perkville
MAY 27, 2022
Learn how your health club can automatically create prospects and trial access, as well as post front desk alerts based on activities captured in Perkville.
Forrester's Customer Insights
MAY 27, 2022
Welcome to the retail media boom. In the past 18 months, dozens of major retailers launched their own retail media networks while established players planned for expansion, self-service marketplaces, and in-house capabilities. And we don’t see this growth slowing anytime soon. In our just-published forecast, we estimate that retail media ad sales in the US […].
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
SurveySensum
MAY 27, 2022
Most companies crave for higher NPS score as it is considered to be one of the most-looked after business metrics out there. Executives push harder and harder to boost this one number and the team focuses on increasing it. But is it the ONE NUMBER that you need to grow? Is it sufficient in itself? Does the NPS score actually provide value? There are many similar questions discussed and debated over the years since NPS was founded. .
Forrester's Customer Insights
MAY 27, 2022
Capturing and analyzing buyer/seller interactions are the key to generating useful sales insights. Understanding what is happening across all interactions within each opportunity’s buying cycle is critical to delivering actionable insights for sellers that result in winning more deals. This has been the holy grail for sales leaders who have struggled for years to get […].
SmartKarrot
MAY 27, 2022
Role: VP, Customer Success – Remote Location: Remote, United States Organization: League As a VP of Customer Success, you will lead League’s overall commercial partnership with selected strategic platform partners. Work with the partner organization and cross-functionally in League to lead the development and delivery of the solution, ‘Powered by League’, to the market.
SurveyGizmo
MAY 27, 2022
From NPS survey results to concept testing feedback, your survey data tells a story. With Alchemer’s latest product updates, Alchemer ensures that your stakeholders can see the full story of your survey data. And because Alchemer is committed to the security of our customers’ data, these new, industry-leading features ensure that the full story of your data is available to those who need it…and secure against those who don’t.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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SmartKarrot
MAY 27, 2022
How wonderful would it be to know what your customers want. It would save time and money by not wasting time building unwanted products or services. And, who does not want to know more about creating demand for their product? We may think we know what our potential customers want. But do we really? Customers are fickle. They constantly change their minds and will often surprise you.
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