currents 
CSM Magazine
JUNE 23, 2021
Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0,
Fox Metrics
JUNE 23, 2021
To drive incremental sales to current customers. A KPI allows you to track your current performance against your set objectives. If you are new to web analytics or your current tool isn’t providing the results you need, consider switching to FoxMetrics. To improve customer satisfaction and engagement.
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Lumoa
JUNE 23, 2021
Understanding not only how diverse your team currently is, but also how that diversity impacts their work experience, is critical to attracting and retaining great talent. For example, Help Scout and Slack have both completed employee diversity surveys and then compared their results to the US average.
Lumoa
JUNE 23, 2021
The technology’s growth in the current year has been coming for some time now and is expected to influence contact centers massively. Today, organizations are implementing cloud contact centers that let remote agents engage consumers in the same way as they did in physical centers.
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Among the insights revealed are: 54% of CX executives’ CCaaS platforms don’t have effective self-service bots Only 41% are satisfied with their current AI and automation 53% can’t take advantage of AI innovations such as ChatGPT Get your copy of The Open CCaaS Advantage.
SmartKarrot
JUNE 23, 2021
As the key customer contact, you’ll champion their needs with the Product team to ensure current and future client requirements are met. Stay current on Domino releases and familiar with the data science landscape in which Domino lives. Proactively monitor customer health to reach out to customers before issues escalate.
Magellan Solutions
JUNE 23, 2021
That is why in this article we will help you look at the current pricing structure of contact center companies and the optional services that’s not included in it, yet. Current Pricing Structure for Outsourced Call Center Services. These services, however, are commonly not part of the service package most call center companies offer.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. Basic search: Easily search using keywords, job title, location, industry, and more.
Advertiser: ZoomInfo
Meanwhile, a large number of passive candidates—those who are currently employed and not seeking a new role—may be reluctant to look for something new. Businesses are looking to hire quickly, but they face a disjointed market. The economic disruption of the COVID-19 pandemic has caused some active candidates to be more cautious.
Advertiser: ZoomInfo
How to assess the current health of your database while working with a B2B contact data provider. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider. What to look for before entering a buyer’s agreement with a vendor.
Advertiser: ZoomInfo
This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance.
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CXperts has evolved with the current needs of the industry to comply with business continuity needs and offers high-quality and engaged agents both on-site or remote. You can trust the experts, the CXperts!
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
How to apply 2023 technology trends to your company's current demands. In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future. He will share with you: Market research on the shifting labor market. Employee/employer relationship insights to increase engagement.
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
In order to keep agents both satisfied and engaged, we must develop a plan that mitigates the concerns of current agents and halts any potential issues that may arise with new hires. All of these factors lead to dissatisfied employees and potentially agent attrition.
Speaker: Brian Morin & Helena Chen from SmartAction
Why modern contact center leaders need a historical perspective on current trends. Key takeaways: Understand the nature of the 4th industrial revolution & the connection to contact centers. How much tension is real between progress & jobs? How AI is changing the role of both call center agents & contact center leaders.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents. 2020 was the year that customer call centers and customer experience were pushed to their limit.
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