InMoment XI
FEBRUARY 9, 2024
The automotive industry is in the midst of a huge transformation. It’s driven, in part, by product innovation. Advancements in electric vehicles are leading to increased adoption, and concepts that were once pipe dreams—such as connectedness and autonomous vehicles—are becoming a reality. At the same time, we’re seeing a massive shift in the way consumers want to browse and buy vehicles.
Beyond Philosophy
FEBRUARY 9, 2024
Practicality is essential. Great ideas you can’t do anything with in the real world are a waste of time. Bob Black, one of our avid podcast listeners, likes our concepts about eliciting particular customer emotions. But he doesn’t know how to do that in practical steps. So, this episode gives them to him. Bob isn’t alone. Numerous organizations struggle with eliciting specific emotions in their customers.
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SaleMove
FEBRUARY 9, 2024
AI is transforming the customer service space, replacing dated menu based IVR solutions with powerful AI that callers simply talk to. The post From Touch-Tone Menus to AI That Talks: The IVR to AI Transition appeared first on Glia Blog | Digital Customer Service Explained.
Amplifai Coaching Category
FEBRUARY 9, 2024
Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
SurveySparrow
FEBRUARY 9, 2024
Every customer who comes to you has a unique story that influences their journey and impacts their purchase decision. For some, it could be the desire to find an alternative or enhance an already existing experience. But if they are considering your brand, it means they think your product or service has exactly what they need. Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible?
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Braze
FEBRUARY 9, 2024
Over the last decade, data privacy—once something of an afterthought for marketers—has become an essential part of modern customer engagement. So, let’s take a look at how we got here and what Privacy Manifests mean for your customer engagement efforts.
Brad Cleveland Blog
FEBRUARY 9, 2024
An important part of delivering effective and efficient service is anticipating customer demand, or put another way, forecasting the workload. The beautiful thing about forecasting customer workload is that it encourages you – actually requires you – to know your … Continue reading → The post Transform Service Efficiency with Forecast Accuracy and Schedule Adherence appeared first on Brad Cleveland.
Michel Falcon Experience
FEBRUARY 9, 2024
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Brad Cleveland Blog
FEBRUARY 9, 2024
An important part of delivering effective and efficient service is anticipating customer demand, or put another way, forecasting the workload. The beautiful thing about forecasting customer workload is that it encourages you – actually requires you – to know your … Continue reading → The post Transform Service Efficiency with Forecast Accuracy and Schedule Adherence appeared first on Brad Cleveland.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Michel Falcon Experience
FEBRUARY 9, 2024
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Totango
FEBRUARY 9, 2024
To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth.
SmartKarrot
FEBRUARY 9, 2024
Greetings, esteemed readers. Today, I am thrilled to share insights into the recent partnership between SmartKarrot and Quint, a collaboration that promises to reshape the landscape of customer success in the tech industry. As a seasoned customer success expert, I find this venture particularly exciting, and I believe it holds tremendous potential for both organizations.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Michel Falcon Experience
FEBRUARY 9, 2024
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Zonka Feedback
FEBRUARY 9, 2024
Text mining enables organizations to retrieve information from text data. With Zonka Feedback, you can know customer's intent, emotions, and sentiments.
Amplifai Coaching Category
FEBRUARY 9, 2024
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
BlueVenn
FEBRUARY 9, 2024
OL Connect Integrations Webinar Series OL Connect Functions OL Connect helps users create, manage, distribute, and automate transactional and promotional documents while solving the challenge of integrating systems. Delve into this 5-session webinar series to gain comprehensive knowledge of OL Connect’s key functions and the value they can bring to your customers.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
CSM Magazine
FEBRUARY 9, 2024
In today’s fast-paced society, unexpected expenses can bring about financial dilemma, leaving us in urgent need of quick and immediate financial solutions such as same day loans. These quick solutions can offer much-needed relief when you find yourself in a monetary pinch, with seemingly no way out. When to Use Same Day Loans? Same day loans are not designed as a long-term economic plan, but rather, a lifesaver in an unforeseen financial crisis.
Forrester's Customer Insights
FEBRUARY 9, 2024
AI couldn’t stay out of the headlines in 2023. While there was the ongoing string of generative AI announcements, AI also experienced legislative and litigious scrutiny. Both AI technology companies and enterprises that use these technologies experienced investigations related to their AI use.
Michel Falcon Experience
FEBRUARY 9, 2024
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
FEBRUARY 9, 2024
To deliver the next wave of business growth, leaders need superior and relentless alignment to achieve high-performance IT.
Retently
FEBRUARY 9, 2024
Creating an insightful customer feedback questionnaire can seem daunting. What questions do you include to not only garner responses but also drive your business forward? Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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