how-to-embrace-the-double-edged-expectations-of-your-customers 
CSM Magazine
DECEMBER 14, 2021
The best customer experiences blend speed and convenience with the human touch, which is a fine balancing act for contact centres today. Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. . How the CX paradox impacts agent wellbeing.
CSM Magazine
JANUARY 11, 2022
This was reflected in our second blog in this series – ‘ 3 Ways to win the technology tug-of-war ’- where we explored how analytics can help contact centres to uncover bottlenecks in agent and customer satisfaction while serving to underpin more effective team scheduling and forecasting. 3 smart ways to resolve complexity.
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SurveySparrow
AUGUST 14, 2023
In this blog, we delve into the transformative landscape of healthcare, where patients are no longer mere recipients of medical treatment but esteemed customers. In this blog, we delve into the transformative landscape of healthcare, where patients are no longer mere recipients of medical treatment but esteemed customers.
SurveySensum
SEPTEMBER 18, 2023
Did you ever notice that after attending a meeting on Google Meet a survey pops up → ‘How likely are you to recommend Google Meet to other people you work with?’ These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product. This is what the in-app survey looks like.
2020 Research
MARCH 28, 2023
Watch the webinar Are you ready to take your qualitative research to the next level? Embrace the changes and jump on board with the future of qualitative research with this Q&A session featuring Sago P resident, Isaac Rogers. With technology constantly advancing, the possibilities for innovative new approaches are endless.
2020 Research
MARCH 28, 2023
Watch the webinar Are you ready to take your qualitative research to the next level? Embrace the changes and jump on board with the future of qualitative research with this Q&A session featuring Sago P resident, Isaac Rogers. With technology constantly advancing, the possibilities for innovative new approaches are endless.
West Monroe
NOVEMBER 13, 2022
Instead, we believe manufacturers should be doubling down on investments with the potential to deliver even greater returns. When designed well, this approach creates a well-oiled revenue generation engine that uses data to understand customers better, deliver a better customer experience, and respond faster to changing needs and conditions.
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