The Omnichannel Experience – What the Heck Does That Mean??
ShepHyken
JANUARY 12, 2022
That term is omnichannel. I have had many conversations with clients about the omnichannel experience, and I’ve even shared content about it with our subscribers in the Shepard Letter and my videos. It’s time to bring it back with what may be the perfect example. . It all started with a concept known as multi-channel.
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