SurveySensum

JULY 2, 2023

Also, the tool is so intuitive that users without much expertise can also use it. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. Multilingual support enables users to reach out to more diverse audiences. Users can create surveys from scratch or use pre-made templates.

Customer Satisfaction 52

Customer Satisfaction Measurement Multi-Channel Social Media 52

SurveySparrow

MARCH 24, 2024

It ensures that the tools are built with a deep understanding of customer needs, aligned with market trends, and capable of delivering exceptional user experiences. Additionally, SurveySparrow supports multi-lingual surveys, enabling businesses to connect with a global audience effortlessly.

Feedback 52

Feedback Multi-Channel Customer Insights Insights 52

SurveySparrow

JUNE 19, 2023

Integration: With popular apps and services Advanced form fields: Create complex forms with dynamic behavior and personalized user experiences Collaboration: For streamlining team workflows 5. Unleash the power of smart insights and uncover hidden gems to drive your business forward. The minimum pricing plan starts at $19/month.

Multi-Channel 52

Multi-Channel Document Social Media Omnichannel 52

SurveySensum

FEBRUARY 24, 2022

Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. .

2022 52

2022 Feedback Multi-Channel NPS 52

SurveySensum

NOVEMBER 1, 2023

Just like any tool, SurveySparrow also comes with some drawbacks that motivate users to look for an alternative. Well, we explored some of the popular product review platforms like G2, Capterra, Trustradius, and others to get an understanding of users’ experience with SurveySparrow. How do we know that?

Multi-Channel 52

Multi-Channel Culture Feedback 2023 52

SurveySparrow

SEPTEMBER 20, 2021

NPS tracking & benchmarks. User experience feedback. What’s more, companies can tap into Medallia’s partnership with G2 to request G2 reviews from their app users. Feedback collection for diverse channels. Medallia Social for social reputation management. NPS surveys. Sparrow API.

2021 52

2021 Management Multi-Channel Omnichannel 52

SurveySparrow

JUNE 19, 2023

Customize surveys with ease using smart logic and reach respondents through various channels for maximum impact. Suitable for: Small to large businesses Omnichannel feedback collection: Share surveys via email, social media, web links, embedded options, scannable QR code, and email embed. Pricing: Free demo available.

Multi-Channel 52

Multi-Channel Demo Social Media Culture 52

SurveySensum

OCTOBER 10, 2023

It is a customer experience management tool that helps businesses make their customer feedback actionable. With SurveySensum, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Users can create surveys in multiple languages.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

SurveySensum

APRIL 5, 2022

NPS, CES & CSAT surveys. SurveySensum offers you in-built templates of multiple surveys such as NPS, CES, SSI, product, onboarding, pulse, surveys, and more; helping you launch a survey in just 2 minutes. It uses multi-level feedback systems to survey customers about their experiences. Best Features. SurveySparrow.

2022 52

2022 Multi-Channel NPS Feedback 52

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. The tool is easy to use and is suitable for users of all skill levels. With SurveySensum, users can Create and share surveys across different channels. Set up notifications to address feedback to close the loop.

Multi-Channel 52

Multi-Channel 2023 Feedback Social Media 52

SurveySparrow

OCTOBER 14, 2020

We already know that AskNicely is one of the easiest and simple NPS platforms. But only a stand-alone NPS platform won’t help you to collect rich insights and engaging surveys. For instance, Frito-Lay used social media surveys to know which flavors their customers would like to have. Build an Impressive Brand Reputation.

NPS 52

NPS Feedback Social Media Omnichannel 52

Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers.

NPS 103

NPS Net Promoter Score Feedback Multi-Channel 103

Retently

MARCH 26, 2024

Alternatives to Qualtrics often introduce unique features or specialize in certain areas, like customer experience surveys, NPS surveys , or employee engagement, so you’re not paying for functionalities you don’t use. User Experience The complexity of a survey platform can be a double-edged sword.

2024 78

2024 Multi-Channel NPS Feedback 78

Totango

AUGUST 11, 2022

Social media posts. In-app sessions and user experience. These digital interactions may involve both SaaS product users and other B2B stakeholders with a role in the buyer decision process. One application of this strategy is using the communication channels your customers prefer. Demonstration videos.

Net Promoter Score 107

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 107

SurveySparrow

MAY 4, 2023

It also includes features such as customizable survey templates, multi-language support, and mobile compatibility. Standout Features Survey Types : NPS, CSAT, CES, chat, single-page, offline, and more. Standout Features Survey Types : NPS, CSAT, CES, chat, single-page, offline, and more.

2023 52

2023 Social Media NPS Multi-Channel 52

ProProfs Chat

DECEMBER 17, 2021

Survey design is crucial for the user experience. Offering mobile-friendly surveys will certainly elevate the user experience and the respondents will be happy to provide accurate details. . Improvements always exist that come as valuable opportunities to elevate user experience and make it a better product on the whole.

Feedback 52

Feedback Roadmap User Experience Insights 52

SurveySparrow

JUNE 16, 2022

Firstly, because it’s an omnichannel survey creating and managing experience, and the other reason is the valuable insights it brings to users. This online survey tool with its way better user experience and functionalities amps up your survey response rate by nearly 40 percent. Ain’t that mind-blowing? 3 Qualtrics.

2022 52

2022 Multi-Channel NPS Feedback 52

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. Freshdesk Overview Freshdesk , a flagship product of Freshworks Inc.,

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

SurveySparrow

JANUARY 2, 2023

Survey types- Go classic, chat, NPS , 360° feedback , or offline with this tool. Amazing Features- From 500+ templates, and multi-language surveys to answer randomization, question morphing, and multi-file upload, there’s no limit to the features you get with SurveySparrow. But the quality will be there. 3 Zoho CRM.

2023 52

2023 Multi-Channel Omnichannel Sales 52

SurveySparrow

JANUARY 2, 2023

Survey types- Go classic, chat, NPS , 360° feedback , or offline with this tool. Amazing Features- From 500+ templates, and multi-language surveys to answer randomization, question morphing, and multi-file upload, there’s no limit to the features you get with SurveySparrow. But the quality will be there. 3 Zoho CRM.

2023 52

2023 Multi-Channel Omnichannel Sales 52

SurveySparrow

JUNE 2, 2021

So, if you want to increase your survey responses, you have to provide them with a top-notch user experience. Conversational forms provide tailored and more engaging experiences than traditional forms. Its user-friendly interface, chat format make the survey experience smooth. Personalized Conversation.

2025 59

2025 Brands Social Media Multi-Channel 59

ProProfs Chat

SEPTEMBER 17, 2021

Be it a startup or a multi-million dollar company; a website is the starting point of contact between your brand and customers. . Research suggests that it takes just about 50 milliseconds for users to judge your website and decide whether they want to stay or leave. . On a scale of 0-10, how will you rate our website?

2021 52

2021 Blog Feedback Customers 52

SurveySparrow

OCTOBER 2, 2020

Multi-language surveys. You can share surveys through email, embedded options, social media, through scannable QR codes and so on. . Product Marketing Tool #8 Intercom: There was a time when businesses used different channels for various functions. Mobile-first surveys. Recurring surveys. Gain rich insights.

Marketing 59

Marketing Multi-Channel Feedback E Commerce 59

Hello Customer

OCTOBER 14, 2021

Tool being the operative word, a Voice of the Customer platform comprises applications and processes used to collect and analyze direct, indirect and inferred customer feedback pulled from surveys, customer service interactions, product reviews, social media, etc., Make it Mobile and Multi-Device. Send and Repeat.

Multi-Channel 75

Multi-Channel Social Media NPS Feedback 75