Kustomer

OCTOBER 22, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss managing customer expectations during a global pandemic. Simple Tricks to Earn Customer Loyalty. Proactive Communication.

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Customer Expectations Management Communication Customers 69

Kustomer

JULY 23, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Sergio Frias joins Gabe Larsen to discuss the Be NICE platform ; a process that companies can use to improve their customer experience. He worked at Supply Chain for a while, and that’s where his passion for CX started.

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Kustomer

OCTOBER 22, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by two CX leaders, Michael Miller and Vikas Bhambri, to discuss managing customer expectations during a global pandemic. Simple Tricks to Earn Customer Loyalty. Proactive Communication.

Customer Expectations 52

Customer Expectations Management Communication Customers 52

Oracle

JANUARY 11, 2021

Here on SmarterCX, you’ll find the replay of each episode and all resources mentioned within. Follow me, Katie Martell, on Twitter , LinkedIn , or the show’s Facebook page to catch future episodes. This was our last episode of 2020, a very long year and one that challenged and tested all of us in many ways.

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Sales Competitive Advantage 2020 Culture 55

Kustomer

DECEMBER 31, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. Learn how Annette accomplishes this by listening to the podcast below. Improving CX Through Company Assessment.

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Customer Centricity Culture Leadership Net Promoter Score 59

Kustomer

APRIL 28, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen meets with Jochem van der Veer , the CEO of TheyDo , to learn more about what it means to be a journey-centric CX organization. A new perspective: how a vertical view changes everything.

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Kustomer

DECEMBER 9, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jeanne Bliss to discover what it means to be a customer-centric company and to discuss how companies succeed when their employees are trusted and given room to grow. Tune in to the full podcast to learn more!

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Kustomer

OCTOBER 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Rose Wang and Dan Watkins from Forethought to learn the secrets to successfully incorporating AI in CX. Listen to the full podcast to learn more. Enhancing CX with Automation.

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Kustomer

OCTOBER 29, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Freedman from Kustomer to evaluate the formula for high performing CX teams. Learn how Matt has successfully built brand loyalty in a new economy by listening to the podcast below.

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Brands Omnichannel Loyalty E-support 52

Kustomer

SEPTEMBER 23, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by the Director of Customer Service at McKesson, Kenny Middlebrooks. Kenny’s a CX expert and is on a mission to help leaders simplify their CX in complex situations.

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Kustomer

DECEMBER 24, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Greg Segall , Sean MacPherson , and Vikas Bharmbri to exchange views on the personal experience movement. Learn how these leaders relate to their customers on a deeper level by listening to the podcast below.

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Kustomer

OCTOBER 29, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Freedman from Kustomer to evaluate the formula for high performing CX teams. Learn how Matt has successfully built brand loyalty in a new economy by listening to the podcast below.

Brands 40

Brands Omnichannel Loyalty E-support 40

Kustomer

OCTOBER 15, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Brad Birnbaum , Lauren Pragoff , and Matt Dixon in a virtual summit to discuss developing customer loyalty through achieving effortless customer experiences. Low Effort Self Service Through Simplified CX.

Management 52

Management Technology Customer Service Communication 52

Kustomer

AUGUST 27, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Vikas Bhambri, SVP of Sales and CX at Kustomer, 20 year CRM Contact Center Lifer, and Gabe’s partner in crime to make a big announcement. How Has the Economy Changed. Vikas points out that this probably won’t be the case.

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Kustomer

JUNE 11, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Omar Pera, CEO at Reply AI, joins Gabe Larsen to discuss how to use artificial intelligence to make customer service faster and smarter. Later on, Omar moved to New York to work with Big Civil , a tech startup.

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