A Comprehensive Guide to Voice of the Customer for eCommerce
Thematic
APRIL 3, 2024
Effort: Evaluate the resources required (time, money, cross-team collaboration) to execute changes. Enterprise-level support and plans available Customer review: “The SurveyMonkey integration has allowed us to sync NPS data back to the Account and Contact objects for use in reporting in both Salesforce and Tableau. ” 3.
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