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Customer service trends for 2021: Top analyst predictions

TechSee

Backed by insights and perspectives following a year of crisis, analyst firms will play a significant post-pandemic role in helping service organizations to navigate the new reality. The coronavirus pandemic has highlighted the need to take into consideration the customers’ state of mind.

2021 124
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Top trends for ag lending in 2024: Interest rate dynamics, Farm Bill Impacts, and changing borrower demands

West Monroe

As we move further into 2024 and the spring growing season for production agriculture kicks off, the ag sector has an eye pointed toward the potential headwinds expected throughout the remainder of the year. As interest rates rise, so does the cost of production for farmers, ranchers, and agri-business. The result?

2024 52
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5 Tips on AI-Powered Phone Lines

Call Experts

AI-powered solutions offer cost savings, call efficiency, and real-time reporting. According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. Optimize your solutions with real-time reporting to streamline your operations. . Data matters.

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2022 Energy & Utilities Outlook

West Monroe

Dozens of states have set targets for decarbonizing their economies across all sectors—and utilities will have foundational roles in these efforts. Distribution automation—along with substation-automation and numerous other grid enhancements—requires utilities to improve the digital enterprise.

2022 40
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Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. You can still register to watch the replay.) We got a ton of great questions about the content I presented. So many, in fact, that I didn’t have time to answer them all on the webinar itself.

Webinar 54
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Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. You can still register to watch the replay.) We got a ton of great questions about the content I presented. So many, in fact, that I didn’t have time to answer them all on the webinar itself.

Webinar 48
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Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. You can still register to watch the replay.) We got a ton of great questions about the content I presented. So many, in fact, that I didn’t have time to answer them all on the webinar itself.

Webinar 48