SuiteCX

OCTOBER 4, 2017

Everyone is talking about customer experience and most companies have NPS (net promoter scores) and CSAT (Customer Satisfaction ) scores , but don’t confuse this with making CX a business priority for your company. There is as a significant difference between the theory of CX and the best practices. Start investing in what counts.

Customer Experience 40

Customer Experience Net Promoter Score E-support Touchpoint 40

Oracle

NOVEMBER 10, 2020

Here on SmarterCX, you’ll find the replay of each episode and all resources mentioned within. What happened here is a familiar story during the pandemic: The company says their call center volumes were 2-3X normal levels. Follow me on Twitter , LinkedIn , or the show’s Facebook page to catch future episodes.

Customer Care 78

Customer Care E Commerce Retail Brands 78

Pointillist

NOVEMBER 18, 2021

In this post, we’ll explore how product leaders can use customer journeys to move beyond product performance metrics and connect digital product experiences to business outcomes like retention, NPS ® and average revenue per user. Or utilize another product like a diagnostic bot to address an issue with your product?

Customer Journey 45

Customer Journey Contact Center Metrics Roadmap 45

Toonimo

JANUARY 5, 2017

Several exciting innovations took place in 2016, as businesses realize the inherent benefits of delivering an exceptional customer experience. Already, major brands are investing heavily in the customer experience, with an eye to exceeding expectations on every level. The customer experience is paramount. It’s a computer that thinks.

Innovation 40

Innovation Technology E Commerce Customer Experience 40

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Meet Our Panel of Customer Experience Pros: Daisy Jing. than by email or phone.

2016 111

2016 2017 Customer Experience Social Media 111

Circular Edge

NOVEMBER 30, 2022

Blog Credit: Rebeca Bichachi, November 10, 2022 (6 Steps to Automate Your Accounting Processes | NetSuite). This article explains the ins and outs of APA, including its benefits, which tasks to automate first and how cloud-based solutions bring new levels of speed, accuracy and security to accounting operations. Key Takeaways.

Document 10

Document Financial Government Technology 10

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Depending on what you’re looking to buy and how big your business is, customer engagement software varies from free to hundreds or even thousands of dollars per month. The question is a loaded one.

Customer Engagement 41

Customer Engagement Engagement Social Media Omnichannel 41