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BirdEye
NOVEMBER 28, 2023
The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. It’s a common headache for businesses today across sectors as they need a streamlined and efficient online reputation management process. The result?
Gainsight
JANUARY 20, 2023
Put Your Team in the Best Position to Convert Expansion Revenue Expansion opportunities are generated when you’ve developed a trusted advisor relationship with your customer that helps them to see the value they are getting from your product. This stat emphasizes why churn prevention has always been a key focus for CS teams.
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Amity
JUNE 15, 2017
This means defining the appropriate amount of time and resources to mitigate the related level of risk each customer segment entails. Lastly, your team will finally have the time to focus on high-value activities and become a trusted advisor to your customers. Key Takeaways. 1: Value Segmentation.
ClientSuccess
NOVEMBER 3, 2017
Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Let’s move forward with this week’s blog post! From : Priscilla Zorrilla , Customer Success Manager. Key Takeaways. Company : 15Five. Location : San Francisco, California.
ChurnZero
JUNE 28, 2019
If you are a Tetris player or a Customer Success Manager (CSM), you know that small actions can have huge impacts and yield unexpected results. Unlike the game, however, there are tools and resources available that can help CS professionals decide their next steps. Customer) Fit is Key.
Middlesex Consulting
DECEMBER 27, 2015
This is a guest blog by my friend Nick Frank of Service in Industry. It is at these ‘moments of truth’ that team member’s move beyond solving problems and towards being trusted advisers. Good examples would be the ATM provider that has used its understanding of machine usage to offer a cash management service.
Amity
NOVEMBER 14, 2018
This article was originally published on WnTD's blog. Ensure all of your sales executives are putting the notes in the same section and fields of your CRM so it’s easy for your customer success managers to find. Consistency is key. Consistency is key.
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