Customer Bliss

NOVEMBER 4, 2014

At this moment, you can probably recite the biggest issues for your customers. Fix the top ten issues bugging customers. Your actions tell customers that their top ten issues are important. Take Action: Your Actions Tell the Story. Connecting the Five CX Competencies.

Connections 187

Connections Feedback Information Customer Experience 187

Kustomer

MAY 26, 2022

Chatbots are also fantastic tools for lightening agent load, allowing them to tackle more complex customer inquiries. Many CX agents deal with low-level customer problems all day long, when their skills and energy would be best spent elsewhere. They’re not the perfect, be all, end all solution for faster CX.

Virtual Agent 98

Virtual Agent Customer Service Loyalty Consumers 98

Customer Bliss

AUGUST 11, 2016

Here’s the issue, however: MBAs are still taught via older business models, for the most part. We have documented research everywhere that customer experience is more valuable than the perceived financial number attached to your brand , but many schools are still teaching power branding and old-school sales funnels.

Customers 141

Customers Books Sales Roadmap 141

Lumoa

NOVEMBER 29, 2021

In addition, we share tools that will help you calculate the ROI of your own customer experience projects. As a leader, you often know what your customers think about your products and services, and where are the key improvement areas. But are the general results applicable to your company? Emotions influence it.

ROI 103

ROI Customer Experience NPS Financial 103

Lumoa

JANUARY 23, 2018

These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. When your customer sends you their feedback, they expect it to be read. They need to know what are the top-3 improvement needs. Which one should be tackled first?

NPS 121

NPS Financial Feedback Net Promoter Score 121

Lumoa

JULY 10, 2018

As a leader, you often know what your customers think about your products and services, and where are the key improvement areas. Sometimes this is because of lack of the ownership in the company – when an issue exists because it falls between organizational silos, improving the customer experience requires some extra effort.

ROI 121

ROI Customer Experience Financial NPS 121

Clarabridge

SEPTEMBER 7, 2017

There are both linguistic and statistical approaches to tackling the problem. Within your dataset, you might see products, brands, companies, people, and locations. You probably already know the top ten topics in your survey data by heart. You probably already know the top ten topics in your survey data by heart.

Airlines 40

Airlines Social Media Blog Brands 40