try-chatgpt-for-cx 
InMoment XI
JULY 20, 2023
It seems like the internet is full of ChatGPT “hacks” these days. We are all inundated by articles and webinars that start with “How to Use ChatGPT to…” I have also had way too many conversations with my Gen-Z son and millennial colleagues about how they use the tool to make everyday tasks go by more quickly. Not so fast. End of PSA.
ShepHyken
JULY 17, 2023
That’s the big question we’re exploring here today and in this series of articles that explored how ChatGPT, Google Bard and now Bing AI can assist in customer experience scenarios. My Comment: Have you ever wanted to ask a customer service or CX expert a question? Why not try asking ChatGPT or Google Bard?
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CSM Magazine
JANUARY 24, 2023
Joe O’Brien, Global Corporate Communications Manager at Sabio Group , takes a close look at the conversational AI tool, ChatGPT. Over the last few weeks, you would have heard lots of noise about ChatGPT, the new model for conversational AI that was launched by OpenAI – the AI research and deployment company – at the end of November.
Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to make do with fewer resources, while others are increasing CX investment. The organizations that can’t hold onto their best people are seeing it negatively impact the CX.
ShepHyken
FEBRUARY 26, 2023
All that makes for challenges that require us to step up our CX if we want to keep our best customers. In addition, the author shares some “factors” that contribute to a better CX. That’s where ChatGPT comes in. In this article, you’ll find five ChatGPT prompts that every CX professional should know about.
ShepHyken
JULY 31, 2023
When managing a customer complaint, you’re not just trying to solve the problem. When managing a customer complaint, you’re not just trying to solve the problem. You’re trying to restore the customer’s confidence to continue doing business with you. My Comment: AI and ChatGPT are very hot topics. I can agree with most.
CSM Magazine
JUNE 26, 2023
Right now, generative artificial intelligence (AI) tools like ChatGPT are making headlines — and in some cases, being used to write those headlines — leading to excitement and speculation about what the future holds. AI is a powerful CX-enhancing tool, but it’s still a tool, best used as an assist to human workers.
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