SurveySensum

NOVEMBER 11, 2021

Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. In addition, many customers complain that the software wasn’t intuitive and required training to get the most out of it. Not user-friendly.

2021 52

2021 Multi-Channel Touchpoint NPS 52

Ascribe

OCTOBER 9, 2020

You can discover deeper insights about your verbatim comments without resource-intensive manual processing. Projects that took your marketers days or weeks to work on end up getting processed in hours with text mining applications. Make sure that you’re able to easily export and import this format into your text mining software.

Marketing 40

Marketing Social Media Presentation Fashion 40

Thematic

OCTOBER 1, 2018

Maybe you’ve used Text Analytics methods to analyze free-form textual feedback (verbatims)? For example, this can be analyzing text written by customers in a customer survey, with the focus on finding common themes and trends. But to my knowledge, word spotting is not a used for any type of text analysis.

Feedback 76

Feedback Banking Insights NPS 76

delighted

SEPTEMBER 16, 2022

You’re faced with many options (and questions) during the survey creation process: What survey type should you use? What questions should you ask? And of those, which should be open-ended versus close-ended questions? What are close-ended questions? Types and examples of close-ended questions.

Definition 81

Definition Feedback Social Media Advertising 81

Thematic

JULY 24, 2023

Qualitative research methods include interviews, focus groups, and surveys with open-ended questions, while quantitative research uses surveys with closed-ended questions. Skip to the end of the post here ! ' where the respondent can provide their own verbatim answer.

Measurement 62

Measurement Insights Information Metrics 62

SurveySensum

NOVEMBER 6, 2023

They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software. Well, Bakery A didn’t follow a proper process and made the mistake of crafting the wrong question and asking it to the wrong customers. Weeks later, Bakery B attracted more customers, including some from Bakery A.

NPS 52

NPS Feedback Loyalty Customer Satisfaction 52

Thematic

SEPTEMBER 22, 2021

Qualitative data is typically generated through: Interview transcripts Surveys with open-ended questions Contact center transcripts Texts and documents Audio and video recordings Observational notes Compared to quantitative data, which captures structured information, qualitative data is unstructured and has more depth.

Feedback 111

Feedback NPS Social Media Insights 111

SurveySensum

JANUARY 27, 2022

What is customer experience software? Why do you need customer experience software: Benefits. Must-have features of customer experience software. Why is SurveySensum the best customer experience software? Choose the right customer experience software to create long-lasting connections with your customers!

Customer Experience 59

Customer Experience CEM Touchpoint NPS 59

InteractionMetrics

JULY 10, 2023

There’s no question that AI is a powerful tool. There’s also no question that “AI” is often slapped onto products and software without most people knowing what it means or what value it adds. The first step in analyzing any large unstructured dataset is called “tagging.” It depends.

B2B 40

B2B Customer Experience Customers Insights 40

Wootric

JANUARY 14, 2020

Martech: engagement data such as email opens. Segment installs Wootric in your software application to gather feedback from users while they are using your product. . With access to customer data, CX professionals can analyze and act on an accurate, single-view of the customer. Customer communication platform: support tickets.

Customer Experience 64

Customer Experience Net Promoter Score Voice of Customer NPS 64

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem. Anna Morrish.

Customer Experience 104

Customer Experience Customers Consulting E-support 104