2007 Consumers Innovation Leadership 
West Monroe
MARCH 29, 2022
Apple, the prime example of a market maker, consistently creates products that consumers never imagined they needed. A lot of companies have a leadership “club” that consists of people in the know. A high degree of transparency that builds scale. This is one of the ways we’ve achieved scale faster.
West Monroe
MARCH 29, 2022
Apple, the prime example of a market maker, consistently creates products that consumers never imagined they needed. A lot of companies have a leadership “club” that consists of people in the know. A high degree of transparency that builds scale. This is one of the ways we’ve achieved scale faster.
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West Monroe
MARCH 29, 2022
Apple, the prime example of a market maker, consistently creates products that consumers never imagined they needed. A lot of companies have a leadership “club” that consists of people in the know. A high degree of transparency that builds scale. This is one of the ways we’ve achieved scale faster.
Second to None
FEBRUARY 28, 2019
Watermark Consulting’s 2019 Customer Experience ROI study examined the cumulative total stock return of the L eaders and L aggards in CX over the span of eleven years (Forrester Research’s CX Index from 2007-2015 & Temkin Group’s Experience Ratings from 2016-2018). They gathered consumer data from 10,000 respondents in the US.
Second to None
FEBRUARY 28, 2019
Watermark Consulting’s 2019 Customer Experience ROI study examined the cumulative total stock return of the L eaders and L aggards in CX over the span of eleven years (Forrester Research’s CX Index from 2007-2015 & Temkin Group’s Experience Ratings from 2016-2018). They gathered consumer data from 10,000 respondents in the US.
Magellan Solutions
JULY 11, 2022
Before the COVID-19 Global Pandemic, the world experienced the Global Recession during the years 2007-2009. A recession may be terrible but looking at the big picture, it gives entrepreneurs opportunities to innovate. And one in demand innovation that businesses of all sizes are jumping into is outsourcing.
Smith+co CX
MARCH 10, 2014
We do not claim this is an original thought (way back in 2007 Brian Solis wrote an article titled ‘Social Media is About Sociology Not Technology’ ) but the evidence is that executives continue to focus on the technology rather than the experience. Technological innovations must be based on what you should do rather than what you can do.
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