Team Support
JANUARY 9, 2024
1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. This period also saw the adoption of customer support ticketing systems.
Kitewheel
JULY 2, 2020
In a difficult economy, it can be tempting to cut back on customer experience and marketing investments, but this may end up being more costly. In 2010, Harvard Business review completed a study of the 2008 recession and how it affected a number of companies. Social Media . New Marketing Opportunities .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
JUNE 23, 2021
Live chat software is among the leading contact methods for online customers, with 46% of them preferring it over social media and email. Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis.
InteractionMetrics
JUNE 19, 2023
Companies with an appointed CX director aim to improve customer relationships at all touchpoints, not just the products and websites. A killer product alone is never sufficient to retain customers, and studies have found that up to 86 percent of consumers will stop shopping with a company due to just two poor customer experiences.
Lumoa
JUNE 14, 2023
A survey of over 3,200 random customers revealed that an overwhelming 75% would likely share their negative experiences with friends and family. Plus, with the proliferation of social media and online communities, it’s become ever more convenient for customers to share their experiences with a larger audience.
Chattermill
MAY 12, 2019
Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.
Expert insights. Personalized for you.
59 
Let's personalize your content